In this Tech Talk, we’ll introduce you to Amazon Connect–a scalable, pay as you go contact center solution that allows for highly customizable, flexible, and simple solutions.
We’ll cover the following topics:
- Amazon Web Services (AWS) Platform overview
- Amazon Connect overview
- Basic contact center configuration with Amazon Connect
- Basic contact flow overview with Amazon Connect
Learn the six most common pitfalls when upgrading your contact center, and how Amazon Connect can help you avoid them.
Alex Elledge, Senior Technical Writer and Trainer for Perficient’s Amazon Connect Practice Area, will lead this webinar at 11:30 a.m. CST on Thursday, September 27.
Anyone interested in attending may register here. Upon registering, attendees will receive instructions on how to access the Tech Talk.
About Perficient’s Amazon Connect Practice Area
Amazon Connect is a pay as you go cloud-based contact center service that’s part of the Amazon Web Services platform. As an Amazon Partner Network (APN) Advanced Consulting Partner, Perficient can help customers of all sizes design, architect, build, migrate, and manage their Amazon Connect contact center. Our deep expertise in contact center implementation and Amazon Web Services paired with our attention to customer care ensures you get the best end-to-end solutions, including everything from hands-on technical assistance to managing organizational change.
Perficient is the leading digital transformation consulting firm serving Global 2000® and enterprise customers throughout North America. With unparalleled information technology, management consulting, and creative capabilities, Perficient delivers vision, execution, and value with outstanding digital experience, business optimization, and industry solutions. Our work enables clients to improve productivity and competitiveness, grow and strengthen relationships with customers, suppliers, and partners, and reduce costs. Perficient’s professionals serve clients from a network of offices across North America and offshore locations in India and China. Traded on the Nasdaq Global Select Market, Perficient is a member of the Russell 2000 index and the S&P SmallCap 600 index. Perficient is an award-winning Premier Level IBM business partner, a Microsoft National Service Provider, and Gold Certified Partner, an Oracle Platinum Partner, and a Platinum Salesforce Cloud Alliance Partner. For more information, visit www.perficient.com.