A primary selling point of the Twilio Flex platform is support for rich, omni-channel interactions out of the box. Until recently, implementing and supporting multiple channels of customer interaction required using a variety of platforms or approaches. A number of contact center vendors are working on ways to remedy this. However, Flex stands out for […]
Posts Tagged ‘Twilio’
Enterprise Connect 2019 – View from the Booth
Last week I had the opportunity to attend Enterprise Connect in Orlando, Florida. I was an agent at the Live Contact Center Experience in the Twilio booth. My team was responsible for creating that demo experience for Twilio. We did some impromptu training of managers and sales engineering staff before the masses entered at 3PM […]
Perficient Recognized for Twilio Flex Success on Earnings Call
Twilio held their Q4 2018 earnings call earlier this week. No surprise, the company finished their fiscal 2018 on a strong note. Significant revenue gains were propelled by continued growth from both Twilio’s core voice and messaging products, as well as the company’s continued focus on delivering an omni-channel customer engagement platform. Twilio Co-Founder and […]
Using TypeScript with the Twilio Flex Agent UI Sample
When we first started working with the Flex samples provided by Twilio, the source code was provided in TypeScript. This provided a dev-time programming environment that I tend to prefer, even though I am far from a TypeScript expert. As Flex and the quick-start samples moved toward general availability, Twilio made the choice to switch […]
Twilio Signal Conference – Day 1 Thoughts and Takeaways
Yesterday kicked off Twilio’s Signal conference and of course the buzz everywhere was about Flex, the contact center application platform that Perficient has been working with for a few months in Dev preview. From what I’m hearing, this is by far the biggest Signal conference ever and there is definitely a lot of energy and […]
Twilio Announces General Availability of Flex Platform
Kicking off their Signal developer conference taking place in San Francisco this week, Twilio announced today that Twilio Flex, the first fully programmable cloud contact center platform, is now generally available. Since its beta launch in March, excitement around Twilio Flex has been mounting throughout the contact center ecosystem. Considered by many a platform for […]
Twilio Functions – Common Cases
Twilio Functions are the glue that connect user code and Studio to the Twilio environment. They offer a convenient way to execute JavaScript while remaining inside of the Twilio ecosystem. Functions have access to environment variables and shared NPM packages. Functions also have access to the Twilio REST Helper Library. With this Studio flows can […]
What’s In the Latest Twilio Flex Quickstart?
As Twilio Flex nears a general availability (GA) date, the team continues to iterate and fine-tune the Flex Quickstart. The Flex Quickstart provides configuration and code to quickly provision a new Flex project. We’ve been installing various versions of this since the summer. In the 0.12 and 0.13 versions, we’ve seen some interesting changes from […]
Hands-On With the Twilio Flex Contact Center Platform
Do you ever get that feeling that you are on the cusp of something really cool? Something that could shake things up? That’s how we’ve been feeling after spending some time at Twilio HQ in San Francisco in late June to get up to speed on Flex, Twilio’s new contact center platform. As one of […]
Understanding Twilio Studio Flow
Twilio Studio offers a canvas where a masterful contact center designer can capture a flow that can be readable and provide a great customer experience. There are many great tutorials offered by Twilio and what I hope to offer in this article is how I have come to understand flows in general, their execution, and […]