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Perficient Recognized for Twilio Flex Success on Earnings Call

Healthcare bot for call centers during COVID-19 crisis

Twilio held their Q4 2018 earnings call earlier this week. No surprise, the company finished their fiscal 2018 on a strong note. Significant revenue gains were propelled by continued growth from both Twilio’s core voice and messaging products, as well as the company’s continued focus on delivering an omni-channel customer engagement platform.

Twilio Co-Founder and Chief Executive Officer Jeff Lawson had this to say about the company’s prospects for 2019:

“From our perspective, we’re at the early stages of a complete transformation of communications, from its legacy based on physical networks to its future based on software. We are focused on elevating Twilio into the world’s leading customer engagement platform and expanding our position as the developers’ first choice for communications.”

Key to that mission is, of course, Twilio Flex. Built for developers, with the ability to change any layer of the contact center stack and deliver it with the speed of the cloud, Flex serves as a pivotal step in the evolution of Twilio’s engagement platform strategy, which takes an API-first approach. Customer reaction to Flex has been tremendous. Lawson indicated this is a clear sign that engaging customers in new channels and new ways will transform the contact center operation.

“I mean, the reason why we have the customer engagement cloud, right, is customer engagement is the top of mind for just about every single company out there because what is more important than having a great relationship with your customers. And in a digital era with every company becoming a digital company, how you engage with your customers is about these digital connections. It’s about digital communications.”

In June, Twilio launched its Twilio Build partner program. The program provides an ecosystem of partners enabling developers to innovate on the Twilio Platform by providing packaged applications and/or consulting expertise. While many developers prefer the traditional approach of building directly with Twilio’s platform, Twilio Build enables those looking for alternate ways to build and customize their applications. From a partner perspective as a Twilio Gold Partner, Twilio Build has enabled our team to help clients evaluate and pilot Flex based on their current needs, usage patterns, and success criteria. The end result is a seamless migration to the Flex platform, in the quickest, most cost-effective manner, which enables our clients to focus on their own customer’s experience.

Asked about Twilio Build momentum and if there were any noteworthy Flex partners or pilots that could be referenced, Twilio’s Chief Operating Officer George Hu had this to say during the earnings call:

“We’re definitely on track for our [Twilio Build] program goals in terms of partners and certified consultants. We’re seeing traction with great partners like Perficient, which is a public company. They’re investing in Twilio Flex, and we’re doing some early transactions with them, for example. So I think good stuff and more to come.”

As our Twilio partnership continues to gain momentum, visit our Twilio partner page to stay on top of the latest news, updates and innovations.

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