Our group has been working through ideas over the past week to offer up solutions. These solutions are built leveraging the technologies we use to build enterprise solutions. In this post I will walk through a solution we were building leading up to the Hackathon. The content will be high level and include links back […]
Posts Tagged ‘Twilio’
Internal Hackathon for COVID19 Response – Team Knights of the Roundtable
Our Customer Engagement Solutions group at Perficient is focused on helping our customers improve communication and interactions with their customers. Through our partnerships with industry-leading communications frameworks, we enhance and implement various ways companies interact across multiple channels. The COVID-19 pandemic has disrupted every part of our lives and the contact center space is no different. […]
Internal Hackathon for COVID19 Response – Team Quarantitans
Our Customer Engagement Solutions group at Perficient is focused on helping our customers improve communication and interactions with their customers. Through our partnerships with industry-leading communications frameworks, we enhance and implement various ways companies interact across multiple channels. In light of these issues, our team at Perficient spent the week of March 23rd on an internal […]
Internal Hackathon for COVID19 Response – Team VoxCare
Our Customer Engagement Solutions group at Perficient is focused on helping our customers improve communication and interactions with their customers. Through our partnerships with industry-leading communications frameworks, we enhance and implement various ways companies interact across multiple channels. The COVID-19 pandemic has disrupted every part of our lives and the contact center space is no different. […]
Rapid Solutions for Contact Center Challenges in Response to COVID-19
Organizations are encountering unplanned challenges as the COVID-19 pandemic, also known as Coronavirus, continues to spread across the world. The current situation has presented a range of challenges across several industries, especially in terms of customer interactions. Here are some common challenges we have seen during crisis situations. Significant increase in sustained call volume and […]
How to Navigate an Acquisition to Career Success
How to Find Success Navigating Through an Acquisition “If you don’t try new things or change the status quo, you aren’t ever going to grow.” Growth is something Kim Wilkinson knows a lot about. From growing Perficient’s Twilio practice to growing her own career, she is not short on tenacity or the passion to fuel […]
Supporting Twilio Flex vs. a Traditional Contact Center
The world is transforming communication at a rapid pace. Cloud-based contact center platforms, such as Twilio Flex, are changing the game by giving businesses of any size complete power over their customer interactions. Moving to the cloud allows companies to break free from the limitations of traditional on-premise contact centers including minimal customization options, hardware/infrastructure […]
Signal 2019 Hopes and Expectations
I just arrived in San Francisco for the 2019 Twilio Signal conference, where Perficient is a Visionary Sponsor this year. It’s not quite been a year since the last Signal conference. But it’s really been an eventful ride for my team as we’ve been building out our partner practice. Just over a year ago in […]
Text-Based Channels In Twilio Flex – Velocity of Conversation
The third consideration for Flex text-based communication channels from my introductory post is “What type of interaction is it?”. This topic can end up being a bit more philosophical. That being said, it does drive real-world decisions in how you architect your overall Flex approach. But it will likely take a combination of historic understanding […]
Twilio Flex Powered by Perficient will be the Buzz at Signal 2019
If you are headed to sunny San Francisco next week for Twilio Signal 2019, get ready for an action-packed adventure of networking, learning and discussions. As you “explore the intersection of technology, innovation, and communications”, you’ll want to check out Perficient’s Visionary Booth (V1) in the expo hall. Our experts will showcase a custom dashboard […]
Text-Based Channels In Twilio Flex – Routing the Interaction
Let’s explore another consideration for Flex text-based communication channels from my introductory post: Routing the Interaction with Flex. In this post, we’ll look at the second focus area… How does that interaction get routed on the Flex platform so I can get it to the right agent or expert? Routing the Interaction to Flex Let’s go […]
Text-Based Channels In Twilio Flex – Customer Engages
As I mentioned in my introductory post, Flex offers a lot of new areas to explore as we think specifically about text-based communication channels. In this post, we’ll look at the first focus area… How does the customer engage in the communication or how does the customer start talking to me? “I Want To Talk […]