Salesforce does a fantastic job of constantly pushing out enhancements, but we know that it’s sometimes tough to keep up with it all. Here are three easy Service Console updates in Service Cloud that will certainly make your support reps happy! #1 Get Rid of the Highlight Panel Why? Well because they take up a lot […]
Posts Tagged ‘Service Cloud’
Cloud Trend #3: Creating a Connected Service Experience
As a Fullforce Service Cloud Master, Salesforce has recognized Perficient’s proven expertise in delivering digital experience, business optimization and industry-specific customer service solutions that empower enterprises to connect and engage with customers in a whole new way. With more than 300 Service Cloud implementations under our belt we’ve pretty much seen it all and developed some […]
Service Cloud Console Migration Tips and Best Practices
For those of you still managing cases in the classic Salesforce view and interested in migrating to the Service Console, or thinking about migrating to the Salesforce Service Console from another case management system altogether, I hope you find this post helpful in prepping your team for the move. Migrating a group on to a […]
FAQ: Overview of Omni-channel Feature in Service Cloud
For those Salesforce Service Cloud users out there who have heard, or maybe even read about this updated Service Cloud feature in the Spring ’16 Release Notes, Omni-Channel, but still have questions – this blog post is for you. I’ll answer some of the frequently asked questions we’ve heard from some of our Salesforce customers around this great […]
The Year in Review | Top 10 Salesforce Posts of 2015
2015 is almost behind us, along with over 120 blog posts that can help you use Salesforce in your business. We have sorted through all of that content and pulled together the list of your top 10 favorites. Ten | DF15: The Pardot Roadmap: What to Expect in Upcoming Releases In this post, we […]
Communicating with Caregivers via a Self Service Symptom Checker
Cindy thought she had another Urinary Tract Infection (UTI). She remembered that when she suffered the same symptoms a year ago, she called the nurse triage service. She was treated over the phone, but it was embarrassing to talk about her symptoms at work and she had to wait a while for the nurse. Today […]
GoPro Wins Service Cloud Surfboard Award at Dreamforce 2015
For the second year running, Salesforce has teamed up with its partners to recognize some amazing Service Cloud customers who have transformed their business with outstanding customer service. Salesforce received hundreds of customer nominations across 20 different Surfboard Award categories hunting for the “best-of-the-best” customer service solutions. Let’s just say we’re “totally stoked” to be a part of the […]
Service Cloud Keynote Highlights from #DF15
The Service Cloud Keynote kicked off at 12:30 PST on Thursday with more than 7,000 in attendance, and 70,000 watching online. If you happened to miss it, here a few key highlights and takeaways from the presentation: Highlights: Service Cloud is the number one service application in the world Salesforce is focused on delivering a […]
#DF15: How 3 Leading Brands Deliver Personalized Customer Service
How do B2C companies like FedEx, Walgreens and Yahoo deliver personalized customer service in a connected and high volume world? Brian Calderwood (Walgreens), Celeste Davis (FedEx TechConnect), and Anar Shah (Yahoo) told us how: FedEx TechConnect Quote – “I will make every FedEx experience outstanding.” FedEx deployed Service Cloud roughly 9 months ago as part […]
3 Key #DF15 Takeaways: The Ultimate Sales Weapon
With the new the lightning experience Sales Console, Sales users will now have the convenience and flexibility that the service console has for service. After attending today’s Dreamforce session, I think the three best takeaways are: Navigation with tabs in the Sales Console Sending rich, tracked emails with Pardot Engage Easy import of new contact […]
5 Ways to Connect with Perficient at Dreamforce 2015
Dreamforce is just 21 days away and we’re excited to return to San Francisco to make it a great success for our customers and the Salesforce community – so get ready to be inspired! Head over to our Dreamforce page to learn how you can connect with us, access exclusive Dreamforce content, attend one of our sessions, and most […]
Make an Impact with Your Self-Service Online Community
The Community Builder is the future of Salesforce Communities and Salesforce is heavily investing in making it extremely user-friendly, easy-to-implement and fully extensible. If you are considering putting in a pubic knowledge base or self-service community, I urge you to look strongly at the Community Builder templates as the tool to go with for those […]