Posts Tagged ‘Order Management’

When I started looking for my next car, the questions did not stop at whether to buy an internal combustion engine (ICE), an electric vehicle (EV), or a hybrid. I wanted to be a well-informed buyer before I made my final decision. I wanted to not only know all the information needed to make the […]

Omnichannel provides a seamless shopping experience across all channels, including in-store, mobile, and online means providing a consumer with the same inventory, pricing, and promotions across all channels. Availability, Buying, and Customer-service (A.B.C.) are the first building blocks for a great customer experience – Here’s what to consider Availability: Omnichannel starts with retailers’ ability to achieve […]

Your order management system sits at the critical intersection of customer experience and operational efficiency. But when it comes to justifying an investment in a new platform, you can’t rely on vague promises of improved service levels alone.  Our recent research study revealed that C-suite decision makers prioritize cold, hard financial metrics when evaluating order […]

We’re excited to share some wonderful news with you all! Perficient achieved the Köerber 2023 Evolve Partner Award for New OMS Partner of the Year North America. We see this as a shared achievement, one that wouldn’t be possible without the support of our incredible team and partner Köerber. Recognizing Excellence in the Supply Chain […]

Total Cost of Ownership (TCO) is a financial estimate that helps consumers and enterprise managers determine direct and indirect costs of a product or system. It goes beyond the initial purchase price to consider other costs involved in procurement, operations, and maintenance over the system’s life. In the B2B market, understanding TCO is crucial as […]

Providing accurate estimated delivery dates on your website is more than just a nice-to-have feature – it’s a crucial sales and customer experience driver that can significantly impact top-line sales while controlling bottom-line costs. The Delivery Date Difference Research shows that buyers who are given accurate delivery timeframes upfront are 7% more likely to complete […]

Justin Racine, Perficient’s Principal of Unified Commerce, and Zach Zalowitz, Perficient’s Principal of Order Management, were both recently published in “The Ultimate Guide To Unified Commerce: Evolving Your Technology (And Mindset) To Drive Experience Innovation,” a tech guide written by Retail TouchPoints. Both Justin and Zach shared their perspectives on all things unified commerce strategy and […]

Businesses are going through a significant transformation with the emergence and focus on artificial intelligence (AI). Businesses are evolving with the adoption of AI disciplines like machine learning (ML), natural language processing (NLP), robotics, and many others. AI technologies are already on a path to magnify gains in productivity, efficiency, and adaptability. Forbes Advisor lists […]

Zach Zalowitz recently joined Perficient as a Principal within our Order Management (OM) practice, bringing more than 15 years of experience in omni-channel supply chain solutions and hands-on experience with a focus on retail apparel and consumer packaged goods. We sat down with him to discuss his experience and thoughts on all things OM. Can […]

As sellers, we aim to meet the expectations of our customers, who now expect to know the delivery time before placing their orders. Regardless of whether you ship from one or multiple places, supply chain issues that affect inventory levels should not hinder you. Choosing the right solution from the many options available in the […]

In today’s highly competitive retail landscape, providing exceptional customer experiences is paramount to success. Customers now demand seamless interactions across multiple channels, personalized services, and real-time access to product information. To address these evolving expectations, IBM has developed the Sterling Next Generation Store Engagement solution, a powerful platform that helps retailers transform their in-store experiences […]

Srikanth Kiran, Perficient’s Director of Commerce + OM, was published in “Why OMS is Mission Critical in 3rd Party Logistics (3PL) – An OMS Conversation Starter,” a three-part Körber article written by Matt Boland, Director, OMS Partner Ecosystem at Körber. Srikanth shared his perspectives on how important cross-channel, real-time inventory visibility is for order orchestration […]