Posts Tagged ‘digital transformation’

Customer expectations are higher than ever before, thanks in part to the proliferation of mobile devices and other digital channels that have raised the bar. In this “connection economy,” we generate value from the connections we make. And thus, the balance of brand power has shifted from businesses to the highly informed, constantly connected customer. Companies are […]

In a few short years, the Internet of Things (IoT) has gone from technology hype to reality. IoT is “disrupting businesses, governments, and consumers and transforming how they interact with the world.” 1 Adoption rates for IoT are accelerating – reaching nearly 43% of enterprises worldwide.2 However, the IoT applications we see today are only […]

ZDNet published an article this week on the importance of Change Management for a Digital Transformation. In the article, they cite Under Armour’s recent SAP implementation and how the lack of Change Management led to significant project issues. It’s worth a couple minutes of your time to read the article linked below. Under Armour cites […]

We’re quickly seeing the Internet of Things enter our daily lives – the cars we drive, devices we wear, and even appliances in our homes. Adoption rates for IoT are accelerating – reaching nearly 43% of enterprises worldwide.1 However, the scope of applications for IoT solutions is still in its infancy. Early adopters across a […]

Think back to the early days of the Internet. You can still hear the dial-up sound as the modem connected you to the World Wide Web. Painfully slow – and yet amazing at the same time – it was hard to imagine how this technology would change our lives. Similar to a rock thrown into […]

We talk a lot about experiences. User experiences, digital experiences, customer experiences – and now, becoming an “experience business.” Adobe first introduced the term “experience business” at Adobe Summit 2016, and illustrated the concept in a comical video this past March. Simply put, an experience business provides a top-notch experience to customers throughout the entire customer journey. […]

Many enterprises understand the importance of digitally transforming in order to provide a seamless, personalized customer experience. However, delivering a memorable and exceptional customer experience isn’t a one and done. It involves more than just an easy-to-use, dynamic website. The best customer experience is one that occurs across the entire lifecycle — from unknown prospects […]

Smart cars, smart factories, connected healthcare – you’ve heard businesses toss about these terms over the last few years. But what are they referring to? Simply put, “smart” and “connected” refer to the Internet of Things (IoT.) The ever-increasing number of connected devices is opening up new business models and new opportunities for both tech […]

I was listening to Bloomberg on the radio today and heard a segment that I knew I had to share. I knew I had to share it because it was a topic that continues to be discussed and debated. In fact, I had similar conversations with two business owners in the last two weeks. Social […]

In the age of customer obsession, nothing is worse than a bad customer experience gone viral. Whether it’s a package arriving late, rude service people, or ignored product defections, headline-hungry newsrooms and vigilant everyday individuals pick up experiences quickly and won’t hold back in their stinging criticisms. Thankfully, there are paths around these fears. In […]

Ed Chung, VP Product Management, presented the product road map at the 2017 Liferay Symposium. There are three pillars of the road map that Liferay considers in their approach: Unify customer experiences Transform business operations Evolve your digital strategy Unify Customer Experiences Key drivers to delivering the customer experiences are: Understand what customers are doing […]

Bryan Cheung, CEO of Liferay, kicked off the Liferay Symposium 2017 keynote in Austin, TX. At a high level, the messaging was that Liferay has been listening to customers and transforming with the industry to modernize their products and stay relevant as digital transformation continues across all customers. During the past five years, customers have […]