Posts Tagged ‘cx’

Customer experience (CX) as a business strategy has been steadily increasing in importance over the past decade. This increase in tempo is due to the fact, that at some level, people who run for- profit organizations understand that engaged customers drive positive financial performance. The increase in tempo can also be attributed to macro-economic factors. […]

Today Oracle and Salesforce.com unveiled the forging of a new partnership that will align their cloud operations and provide customers flexible application integrations and rapid low-cost implementations. Both Companies Agree to Integrate Salesforce.com and Oracle Clouds From Oracle OPN Press Release, Redwood Shores, Calif. – June 25, 2013   Salesforce.com [NYSE:CRM] and Oracle [NASDAQ:ORCL] announced today a comprehensive […]

Perficient Oracle EPM team is in NOLA for the annual ODTUG Kscope13 conference, June 23-27.  The conference is tailored to developers, technical architects and business users to gain insights on Oracle technologies and applications including business intelligence, Oracle EPM, Fusion Middleware and Application Express.  The conference format and activities provide a vehicle for extensive networking and sharing content around Oracle tools and […]

I hear these two phrases interchanged very often … yet they have different meanings. I decided to look for data that explores each in respect of the other. After completing a little research I found that 62% of patients who were given access to their provider notes took their medication as prescribed and “felt more […]

Almost everyone can relate to being a patient but not everyone can relate to the challenges of coordinated care management.  I’m here at the Patient Experience Summit at the Cleveland Clinic learning how providers will need to shift their culture and their resources to engage patients to be involved in their own care as well […]

I read an article recently about the role of analytics within an Accountable Care Organization.  This article discussed the need for a longitudinal view of patients using data from the Electronic Medical Record (EMR).  Healthcare providers are making better data decisions through uses of EMR technology, but there is more than a “query” involved! Now […]

I read an article this week about considerations for how physicians should handle “prescribing” smartphone apps to patients. Using an app to track calories is not exactly high risk, but using an app to track your blood pressure could be critical to your well-being. This also highlights the importance of proactively engaging patients to direct […]

Trying to stay ahead of the curve when it comes to IT issues is a challenging task. Emerging technology forces in the financial services industry are already impacting business. The convergence of these forces does present challenges; however, it also provides a window of opportunity for financial institutions to elevate business performance and gain a […]

Visit Perficient in Denver next week at COLLABORATE13, April 7-11.   You’ll be joining us and fellow E-Business Suite, Agile, Hyperion, Siebel, Primavera and other Oracle applications users for a fast-paced week of interactive education sessions, engaging networking opportunities, groundbreaking keynotes and of course one of the main attractions – the Exhibitor Showcase. Perficient team of experts will […]

Jim Bindon is responsible for the strategic direction and growth of all of Avnet’s vertical industries, which includes Healthcare, Government, Finance, Retail, and Energy. His career in healthcare began over 30 years ago as a Director of Radiology followed by 17 years working for the Health Sciences Division of Eastman Kodak. Jim recently spoke to […]

I was standing in line at the airport a few days ago and it occurred to me after the gate agent referred the standby passengers to their smartphones to see their seat assignments how much technology has changed the airline boarding process.  I recalled the days of being frantically taken down the jet way while […]

Missed diagnoses are common at the doc’s office.  Many diseases have common symptoms … to add to that, physician communication with patients during an office visit is decreasing to an average visit of 7 minutes.  How can data fill this gap?  One very important aspect is accurate patient history.  How many times have you flown […]