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Patient Experience and Care Management

Almost everyone can relate to being a patient but not everyone can relate to the challenges of coordinated care management.  I’m here at the Patient Experience Summit at the Cleveland Clinic learning how providers will need to shift their culture and their resources to engage patients to be involved in their own care as well as working with the community for case management.

In addition to this culture shift, providers need to think strategically about technology to innovate in this space. I saw a great presentation that explains how many progressive organizations are shifting to a 360 view of the patient viewing using service automation technologies like those that have been innovating within other industries for years. These organizations are cultivating patient experience across many domains… not just their health and wellness. For example, how many former patients put their names on new buildings?

Perficient is uniquely positioned to provide both strategic consulting and technology innovation to help meet these challenges through our partnership with Oracle and experience implementing social collaborative technologies via Oracle platforms such as WebCenter Suite, RightNow, and other CX solutions.

Stop by booth #27 to see our portal demo that showcases engaged patients using social media technology. The demo provides examples of physician to physician collaboration, branding, service catalog, way finding and mobile health.

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Terie McClintock

Terie McClintock is the Oracle Healthcare Practice Director at Perficient, Inc. where she is responsible for providing healthcare subject matter expertise to the Perficient Oracle National Business Unit while also cultivating and managing the partnership with Oracle’s Healthcare Vertical and Horizontal Business Units. Terie has more than 25 years of IT experience. Prior to joining Perficient, Terie contributed over 13 years at M.D. Anderson Cancer Center with the most recent title of Director, Data Management Services. Prior to M.D. Anderson, Terie worked for IBM as a Senior Consultant.

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