Posts Tagged ‘customer experience’

Surprisingly, many support organizations today still don’t know how to deliver a “wow” customer experience.  Simply put, it starts with knowing your customers.  I’m not talking about the big picture, market research trends, I’m talking about the basics, like “Who am I? What products/services have I purchased? How long have I been a customer? What […]

It used to be if you wanted to sell someone a product, you hired a sales team and went door to door or you set up a store front where people came in to buy. Then came call centers and inventory warehouses that allowed people to sell in bulk. Then the evolution of the internet […]

I grew up in what you might call “a Disney family”. What this means is as a child growing up we always looked forward to our annual road trip from chilly Wisconsin to sunny Florida. We enjoyed the palm trees, cheesy shell shops, orange juice stands and “Meeting the Mouse”.  Watching Disney movies and relating […]

The first time I saw someone use Square was last year during a brief shopping excursion in Chinatown. I was in San Francisco for a User Experience conference and had a few hours free to explore. I had just found what I would refer to as the “cutest iPhone case ever” shaped like a bright […]

In life, we’re never done testing and learning about ourselves; your business is no different. I am a strong advocate in the concept of incorporating A/B testing throughout the cycle of implementing new web sites, landing pages, and just about anything that has an important call to action that can lead to big business rewards. […]

For years, our experts on various technology and solution areas have been blogging about Oracle news and applications. As an Oracle Platinum Partner, we are excited to announce that we now have an Oracle Technologies blog here at Perficient, where our team will continue to share their perspectives as they map business processes against Oracle […]

Who doesn’t like infographics? Infographics are not only engaging and easy to share via social media, but they provide data visualization for content that would otherwise be information overload. The financial services industry is complex and often a rapidly changing industry with new technology innovations and banking strategies. I thought I would take the opportunity […]