Oracle has a very interesting study them commissioned on the importance of managing the customer experience and how much progress companies are making. The short version is that it’s very important but not many have really made much progress, especially in the social side of the customer experience.
Choosing a Global Software Development Partner to Accelerate Your Digital Strategy
To be successful and outpace the competition, you need a software development partner that excels in exactly the type of digital projects you are now faced with accelerating, and in the most cost effective and optimized way possible.
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The study is too long to give you a blow by blow so it’s worth it to register and get access. (Yes, they want your information) However, I did clip a couple interesting items.