Integration + IT Modernization

We are no strangers to Salesforce and MuleSoft, working in tandem with both partners to achieve integration success with our customers across a variety of industries. As the dust finally settling on Salesforce’s monumental $6.5 billion dollar acquisition of MuleSoft, we wanted to also acknowledge what this means for the industry now and going forward. […]

In my role over the past number of years, I’ve had many great ideological DevOps conversations with many people from various organizations.  I often explain that to me, DevOps is an approach and a mindset.  Whether it’s implementing a deployment automation tool for the first time, strengthening a continuous integration (CI) implementation, or writing infrastructure as code, my approach […]

One of the mysteries of blockchain lies in its industry applications. While many understand its usage in banking for secure, untampered transactions, innovators are looking to other industries for practical use too, particularly in recording and verifying a high volume of transactions. Here are some less common areas that stand to gain from the influence […]

For the modern consumer, having a cold soda with a burger and fries no longer ends at the conclusion of the meal. In reality, the customer experience is just beginning, since the most frenzied of fans can now connect with one another through mobile applications, social media, fan experiences, and more. With customers desiring more […]

Amazon Connect encourages callback usage instead of voicemail, to resolve a similar use case. In this article, we discuss callbacks and external voicemail services, as well as how to keep track of those calls. Why do we use voicemail? Let’s take a step back and think what is the use case voicemail solves.  Often, voicemail […]

Blockchain was 2017’s technology buzzword of the year, inspired by developments in cryptocurrencies and a desire for more secure transactions. Blockchain technology has the potential to transform enterprise business models through cost reduction and increased operational efficiency. Yet, there are challenges to adopting Blockchain, as it is a nascent technology. Some of these challenges include: […]

Newsflash! Customers expect a branded, consistent service experience just about everywhere. (Shocking, right?) While this news is not particularly ground-breaking, the way certain businesses are approaching the customer service challenge is. Customer communities offer a variety of important ways to connect with your customer: you can engage with them, send offers and other helpful information, […]

My focus at Perficient lately is a fast-moving project with 15+ individuals, complex requirements, and a tight deadline. The experience is extremely valuable. The project is an ETL platform on AWS that uses Lambda for event-driven processing, Elastic MapReduce (EMR) for managed Hadoop clusters, RDS and S3 for persistence, and a handful of other services. […]

Amazon Connect and Dynamics 365 Microsoft and the contact center—it’s been an on-again, off-again relationship. While Microsoft has tried various strategies and tactics to grab a greater stake in the contact center world, it’s safe to say they haven’t exactly been an industry disrupter. Last year, Amazon entered the contact center market in a big way with […]

Technology integration and migration are complicated no matter what kind of organization you are. In the process of implementation, leaders need to understand the key aspects of whichever platform they choose, in addition to its usefulness for any business use case. For those looking to adopt iPaaS, understanding the market is also important, especially since […]

Perficient released Microsoft Dynamics 365 Data Dip Quick Start for Amazon Connect in partnership with AWS. This Quick Start allows organizations to integrate Microsoft Dynamics 365 with Amazon Connect contact center on the AWS Cloud. Once deployed, the integration enables Dynamics account lookup from Amazon Connect contact flows, as well as adding call notes to Dynamics […]

For the most part, it should be straightforward to transfer files to and from AWS S3 buckets with Mule connector. S3 connector has been out there for a long time. If you just use customer key and secrete, you can see an example here http://www.dejim.com/blog/2016/03/10/amazon-s3-connector-download-bucket/ The complication comes when you also want to use an […]