It’s just past mid-year 2018. Back in December 2017 and January 2018, many pundits were making their annual predictions about artificial intelligence. In fact, my colleague Michael Porter wrote about AI predictions earlier this year. Rarely do I notice anybody checking in on those predictions to see whether they are reality or not. So I […]
Integration + IT Modernization
Are You Ready for Microservices?
Microservices are gaining popularity for their potential to deliver scalability, resilience, and agility that wasn’t possible with service-oriented architecture. Over 70% of organizations are investigating microservices adoption, but many are encountering challenges to success in achieving these goals with the additional strain on IT to be more agile, adopt new technology, and embrace DevOps. The […]
What’s New in Microsoft Teams – July 2018
Last month was loaded with some exciting news for the Microsoft Teams community. In this article I’ll be discussing all of the latest updates to Microsoft Teams for the month of June 2018. Direct Routing in Microsoft Teams released for GA That’s right, it’s here! Direct Routing has been released for general availability (GA). Direct […]
How To Use Contracts For Regulatory Compliance Of Cloud Systems
In my previous post in this series, we discussed how to qualify cloud vendors. Once that process is complete, the second step to maintaining compliance is to document your specific regulatory requirements in a contract with the cloud vendor, usually in the form of service-level agreements (SLAs). In this blog post, I include a range […]
Monetizing APIs, Thinking Beyond the Base Technology
My colleague Eric Roch recently wrote an article about “5 Steps to Monetize Your API’s.” He goes into some detail which you should read but for brevity’s sake I’ll just highlight his five steps: The five steps to monetize your APIs we will examine include: 1. Establish your business case and roadmap 2. Ensure you […]
Amazon Connect Streams API Changelog #3: June 2018
Amazon Connect Streams API (Streams) allows developers to create custom agent experiences for Amazon Connect. The code for Streams is hosted in Github and open for community contributions in the form of pull requests. This is the third installment of my running series covering changes to the Streams API. Prior installments can be found here: […]
Microsoft Teams eDiscovery for Calling/Meetings
Customers have asked for it, and Microsoft has delivered! Microsoft just announced the launch of eDiscovery for calling/meetings. This latest update helps customers progress towards the Skype to Teams convergence roadmap. As a compliance admin whom are used to eDiscovery searches for Microsoft Teams messages and files, you will now be able to search and […]
Direct Routing for Microsoft Teams is now Generally Available!
Well, I don’t mean to toot my own horn, but my recent series on “Direct Routing for Microsoft Teams Deep Dive” was impeccably timed 🙂 . Microsoft recently announced Direct Routing for Microsoft Teams GA (General Availability)! If you’re not familiar with Direct Routing, basically it allows you to choose your telecom provider to enable […]
FDMEE – Use Scenario as a Generic Dimension Class
In Oracle Hyperion Financial Data Quality Management, Enterprise Edition (FDMEE), when you setup a target application, a target dimension class needs to be specified for each dimension. Target dimension class is a property that is defined by dimension type. For example, if you have Period dimension, the dimension class is “Period”; for Account dimension, dimension […]
Marriage of DevOps and ITIL
DevOps is more of a philosophy or way of working than it is a formal framework or standard. Nevertheless, the approach deserves merit, as it goes to the core of tension in most IT organizations—the need to be responsive to business change while maintaining a stable, highly available IT infrastructure, and delivering quality services that […]
Direct Routing for Microsoft Teams Deep Dive: Part 5
Welcome back to the last blog in this series! In part 4 of this series, we talked about the SIP syntax, user provisioning, and voice routing scenarios for Direct Routing. This time we’ll discuss how to migrate from Cloud PBX with Skype for Business clients either utilizing on-premises Lync or Skype for Business Server. Path […]
Direct Routing for Microsoft Teams Deep Dive: Part 4
Welcome to part 4 of our Direct Routing for Microsoft Teams Deep Dive series! If you are just joining us for the first time, I recommend going back to look at the previous blog articles on this topic. In this article we’ll be discussing the SIP syntax, user provisioning, voice routing basics, and lastly some […]