Portals + Collaboration

Mario Greco, CEO of Zurich Insurance Group, one of the world’s largest insurance companies, sat down with CNBC following the release of the company’s Q4 2017 earnings. He shared his views on how the industry is doing as a whole, as well as how Zurich is maintaining its leadership position in such a competitive environment. […]

If you listen closely to industry executives, you’ll note that many of them typically hone in on several key strategic initiatives. Naturally, there’s a crossover between them, and each one can affect the other. Operational performance or operational reliability is one. Customer satisfaction, customer loyalty, or brand strength is another. Last but not least are […]

Everyone in business knows: if you’re too late to the game, your competitors can overstep your position and take away market share. But it can be incredibly challenging to determine the right time to pivot and focus on the trends that may completely transform an industry. Enterprise Holdings, Hertz Global Holdings, Avis Budget Group and […]

The airline industry is scrutinized by passengers and analysts alike, mostly for two reasons. One, many people take one or more flights a year and have personal experiences that leave lasting impressions. Two, the industry’s economic impact is unprecedented. According to the Federal Aviation Administration (FAA), “Aviation accounts for more than 5% of our [United […]

Creating value for customers, employees, partners, and shareholders has always been the core objective of insurance companies. Today, the only difference is that stakeholder expectations are evolving faster because of technical innovation. While expectations are increasing, it is becoming more challenging to establish and retain relationships, and grow at more profitable levels. Our new guide […]

Newsflash! Customers expect a branded, consistent service experience just about everywhere. (Shocking, right?) While this news is not particularly ground-breaking, the way certain businesses are approaching the customer service challenge is. Customer communities offer a variety of important ways to connect with your customer: you can engage with them, send offers and other helpful information, […]

It’s no secret that Salesforce is a leader the industry when it comes to customer service technology, with many current users looking to increase their investment. According to the Forbes, “61% of service organizations are increasing investments in actionable analytics within Salesforce. Integrating systems, reducing duplicate data entry, and implementing more responsive customer service are […]

Today at Elastic{on} my colleague Eric Immermann, Director for our Search Practice and I had the pleasure of presenting at Elastic{on}. Eric I. demonstrated our exciting new Nero solution accelerator and discussed Google Search Appliance sunset planning. Later in the day I spoke about the ways we can use ElasticSearch to empower business users with […]

An exciting start to Elastic{on} here in San Francisco, It started with a damp Pacific Northwest hug and a big thank you to the community of users and developers who make Elastic what it is. For elastic as a search company, all of these use cases are search… This is the twist you see us […]

Nero is Perficient’s solution for customers looking for a Google Search Appliance (GSA) replacement. Built on open source technology by Perficient’s experienced enterprise search practice, Nero is positioned as the best product on the market for customers looking to rip and replace the GSA once it goes out of support in 2019. These five reasons […]

Google decided to sunset the Google Search Appliance over the next several years, leaving a gap in the enterprise search space for organizations dependent on it for their public website search and secure internal search. New hardware sales stopped in 2017, license renewals for Google Search Appliance customers phase out in 2018, and support ends […]

Cybersecurity is a hot topic across all industries, with most companies recognizing the importance of identifying and mitigating risk factors across IT environments. Recent news headlines have focused on external threats, but internal risks represent over $40 billion in losses annually. When developing an enterprise security plan, it’s important to account for common IT security […]