Platforms and Technology

We’re proud to announce that Perficient is the winner of the Dell Boomi New Partner of the Year Award this week at Boomi World in San Francisco, taking place September 20-22. Dell Boomi is a leading provider of cloud integration and workflow automation software to build connected businesses. The New Partner of the Year Award recognizes […]

When Apple unveiled the iPhone X, it seemed like everyone on the internet immediately had an opinion. Not that this is anything new, it’s the internet. The X looks to take the iconic phone a big step further, combining a lot of new features with some that have been slowly ramping up across recent releases. […]

With Oracle Sales Cloud R13, Oracle is announcing two new enhancements to the Opportunity module: Opportunity Copy Map and Product Subtab. Opportunity Copy Map Copy map functionality has been added to the Opportunity module which allows source Opportunity child objects and fields to be copied to the new Opportunity child objects and fields.  To handle […]

This is the first of a series discussing the following common call center metrics specifically as they apply to cases originating via email or web form channels. Handle Time Escalations Volume First Contact Resolution Rate Customer Satisfaction Abstract It is common to hear statements such as “Our average handle time is X.” That statement is […]

I thought it would be a good idea to finish this series with Part 3 – Testing Rule Execution – focusing on new rule types.

According to Moore’s Law, computing power doubles every 18 months, which means that society experiences new waves of every innovation almost every two years. We’ve seen this happen with mobile phones and personal computers, and will be seeing this soon with cloud computing with the concurrent rise of the Internet of Things (IoT). This phenomenon […]

Oracle OpenWorld is just around the corner and the Perficient team is looking forward to meeting you at the show. Perficient is proud to be an exhibitor at Oracle OpenWorld, which is being held October 1-5 in San Francisco. Visit us at booth #3205 to meet with subject matter experts and thought leaders and learn […]

If you didn’t have an opportunity to attend the webinar, HFM to FCCS – A Customer Success Story, presented by Doga Pamir, Solutions Architect at Perficient, you might want to check it out on ODTUG’s website as part of their educational webinar series. This event was originally presented at Kscope17 and was so well received, that ODTUG […]

Though high school was more than a decade ago, I still maintain contact with many of my teachers through Facebook. Around this time of the year, many of them begin ramping up for the school year, commenting on the assigning of homework, the personalities of their classes, and the hopes the term will bring. A […]

The use cases for cloud, DevOps, and application development continue to grow and transform all industries. With the arrival of artificial intelligence (AI), machine learning (ML), big data, and the Internet of Things (IoT), technology leaders are exploring the art of possible. The possibilities of the future come together this Fall with the Amazon re:Invent, […]

Business intelligence (BI) technologies enable wealth management firms to analyze raw data, with the goal of improving decision making, enhancing client relationships, increasing operational efficiency, and adhering to legal and regulatory compliance mandates. A properly designed BI framework can provide financial services companies with a rich, intuitive user interface that enables business users to run […]

Yesterday, we held a webinar featuring Christine Livingston (Perficient, IBM Watson Director) and Dean Upton (Blueworx, Product Management) around the delivery of customer service using IBM Watson. With self-service platforms becoming popular among global organizations, our webinar served as an informative dialogue around information and best practices. Check out our summary below: Our webinar also […]