Platforms and Technology

Perficient is proud to be a sponsor at Collaborate 18, which is being held April 22-26 at Mandalay Bay in Las Vegas. If you have never attended this event before, what are you waiting for?  It’s a great opportunity for the Oracle user community to come together to share and learn through 1200+ education sessions, panels and networking events. […]

It’s no secret that Salesforce is a leader the industry when it comes to customer service technology, with many current users looking to increase their investment. According to the Forbes, “61% of service organizations are increasing investments in actionable analytics within Salesforce. Integrating systems, reducing duplicate data entry, and implementing more responsive customer service are […]

If your organization is looking to improve its application development and business operations, IBM Think (March 19-22) is the place to be. Our subject matter experts will be holding a variety of sessions, including the following around business process management (BPM), API management, and Websphere. The following are a few of our sessions: First-Ever Implementation […]

Cognitive computing is an emerging area, with numerous use cases in manufacturing, education, commerce, and customer service. According to IDC, 90% of organizations will leverage cognitive computing by 2021 and 40% of digital transformation initiatives will use cognitive services by 2019. With use cases beginning to bear fruit in success, our customers have begun to […]

Amazon Connect and Dynamics 365 Microsoft and the contact center—it’s been an on-again, off-again relationship. While Microsoft has tried various strategies and tactics to grab a greater stake in the contact center world, it’s safe to say they haven’t exactly been an industry disrupter. Last year, Amazon entered the contact center market in a big way with […]

Did you hear? The world’s #1 healthcare engagement platform made some exciting announcements at the Healthcare Information and Management Systems Society (HIMSS) Conference in March 2018. The HIMSS Experience After arriving on site, thousands of healthcare professionals approached the convention center and slowly trickled into the vendor hall, ready for the influx of new healthcare […]

Join Us at IBM Think 2018 IBM Think is the premier user conference held next week, March 19-22 in Las Vegas and we hope you’ll be among those attending. There are three ways to connect with us during the conference: Visit Our Booth Perficient is proud to be a Level 1 Sponsor at Booth #550 […]

Technology integration and migration are complicated no matter what kind of organization you are. In the process of implementation, leaders need to understand the key aspects of whichever platform they choose, in addition to its usefulness for any business use case. For those looking to adopt iPaaS, understanding the market is also important, especially since […]

Service Bell Notifications In Engagement Cloud, the Service application can now present a notification to the service agent when a specific trigger condition occurs relating to a service request. This enables the service agent to take immediate action in response to a customer inquiry. The latest release R13 (18A) enhances the notifications framework by simplifying the process […]

As the retirement of Access Web Apps (AWA) nears, now is the perfect time to switch to using PowerApps. AWA offers a simple export method for converting your data to SharePoint lists, and following the few steps below, you’ll be able to get a PowerApp running on that data in minutes.   Export Your Data […]

We are currently experiencing a technology revolution that is impacting the workplace. The battle for organizations to survive is being awarded to those who are able to respond to changing market conditions with speed, agility, and better innovation. In today’s demanding competitive landscape, this cannot be accomplished with traditional software application development. Cloud first applications […]

Any good contact center manager will tell you bringing together all the key cloud contact center components at a level that can scale for the largest enterprise, while maintaining the economic benefits for a scrappy startup is one of the biggest challenges they face. That is why we are very excited to announce the release […]