Cloud

Amazon’s customer contact center handles millions of requests every day using technology that enables them to consistently provide world-class customer service. And now you can leverage that same technology to transform your own contact center with Amazon Connect! Your customers demand a great experience and a high level of service – and you can give […]

Microsoft reported yesterday that Azure revenue nearly doubled in the company’s second quarter of fiscal year 2018, ending on Dec. 31, 2017. According to CRN, 2018 Q2 marks the tenth straight quarter of reports that Azure revenue grew 90% or more on a year-over-year basis. According to Microsoft CEO Satya Nadella: “The intelligent cloud, intelligent […]

Western Alliance Bank had good visibility into profitability but lacked a platform that could pull data from different sources, model it, and create visual stories that empowered users to spot opportunities, forecast efficiently, and reduce risk. Andrew Boucher, former vice president of FP&A at Western Alliance Bank, led the bank’s effort to find a cloud […]

Oracle Engagement Cloud is a unified Sales and Service application that enables your agents to play a blended role while serving customers and partners. Service Request (SR) Management is the core functional area in Engagement Cloud with respect to Service offering and it comes with several advanced features. There are many productivity tools embedded into […]

Retail media continues to announce the arrival of blockchain, but there is still work to do. Even though the decentralized ledger is the technology behind bitcoin, there are still many use cases stemming beyond financial transactions. Swiss bank Credit Suisse looked in depth at the growth of blockchain and collaborated with the World Economic Forum […]

EPBCS REST API REST (Representational state transfer) API is a method to interact with the server using an HTTP request. The user sends an HTTP request and the server responds to the request in JSON Format. Before the REST API, the server used to send an xml response, which is processed on the client side, […]

Whether you are a consultant building reports for a client, or you are a report builder for your own company, chances are you will be asked to create a rolling three-month report. In this blog, I will discuss how to create a rolling three-month report for Planning using FR Studio. As you are probably aware, Planning […]

From my latest post (Post 2), we talked about starting the process to identify your needs, the importance of a partner and the value of planning ahead.  We will continue down that path in this post.  I’m trying not to spend too much time on gathering project requirements in these posts; however, they are a […]

Co-Browsing – Browsing together Oracle Co-browse is a collaboration tool that can be used during phone or chat interactions to enable an agent to see the screen of the customer that he’s interacting with. Engagement Cloud R13 provides out-of-the-box support for co-browsing.  The Co-browse feature is used to engage customers online and provide real-time assisted […]

On January 11, 2018 Perficient’s Oracle Enterprise Performance Management business unit was recognized by Oracle as a Cloud Excellence Implementer (CEI) for Oracle Enterprise Planning and Budgeting Cloud Service (EPBCS). Perficient was recognized for its outstanding work delivering EPBCS solutions for new and legacy Oracle/Hyperion customers across North America. “We struggled with reporting and analysis […]

Learn 7 Ways to Go Beyond the Basic Contact Center

On our Optimized Global Delivery blog, Cathy Zhang reviews QA solutions for SharePoint upgrades: As SharePoint gets stronger and stronger, SharePoint Online and SharePoint 2016 have more new features and abilities. Enterprise can provide more functionality to business users with less customization and at a lower cost. According to the upgrading solutions, QA strategy needs […]