The 2024 InsureTech Connect (ITC) conference was truly exhilarating, with key takeaways impacting the insurance industry. Each year, it continues to improve, offering more relevant content, valuable industry connections, and opportunities to delve into emerging technologies. This year’s event was no exception, showcasing the importance of personalization to the customer, tech-driven relationship management, and AI-driven […]
Customer Experience and Design
How to Get Ready for the Drupal 11 Upgrade – Part 1
Upgrades to Drupal versions have been significantly more efficient since Drupal 8 (symfony framework), meaning that site rebuilds are mostly not required. List of Modifications to Platform Specifications: Symfony: Ensure that you have symfony 7 PHP: PHP 8.3 installed with the zlib extension enabled is required for PHP Drupal 11. This extension will often be […]
Universal Design for Auditory Disabilities– Health System–Providing Multilingual Options– 10
Practical Tips for Providing Multilingual Options in Healthcare Ensuring that healthcare is accessible to patients who speak different languages is essential for delivering inclusive and equitable care. Multilingual options help bridge communication gaps, enhance patient understanding, and improve overall healthcare experiences. Here are some practical tips for effectively implementing multilingual options in healthcare settings. The […]
Universal Design for Auditory Disabilities– Health System–Sign Language Interpretation Services– 9
Practical Tips for Providing Sign Language Interpretation Services in Healthcare Ensuring effective communication is a cornerstone of accessible healthcare, especially for patients who rely on sign language. Providing sign language interpretation services is essential for fostering an inclusive and supportive environment. Here are some practical tips for implementing these services effectively. The Importance of Sign […]
Roadmap – The Guiding Compass of a Product Manager
“I wisely started with a map,” said J. R. R. Tolkien, renowned author of the Lord of the Rings trilogy. Putting pen to paper and planning what a product will look like is one of the most mysterious and yet fulfilling parts of product management. What Is a Product Roadmap? A product roadmap depicts the […]
Universal Design for Auditory Disabilities– Health System–Implementing User Testing– 8
Ensuring that healthcare systems and technologies meet the needs of all patients, including those with auditory disabilities, requires thorough user testing. By involving actual users in the testing process, healthcare providers can identify potential barriers and optimize accessibility. Here are some practical tips for implementing effective user testing. The Importance of User Testing User testing […]
Universal Design for Auditory Disabilities– Health System–Implementing Visual Alerts– 7
Continuing our series on ensuring accessibility in healthcare, the implementation of visual alerts is crucial. For patients with auditory disabilities, visual alerts provide an essential means of receiving important information. Here are some practical tips to effectively incorporate visual alerts in healthcare settings. The Importance of Visual Alerts Visual alerts ensure that critical information and […]
Universal Design for Auditory Disabilities– Health System–Implementing Captioning and Transcripts– 6
As part of our commitment to universal design in healthcare, providing captioning and transcripts is essential to ensure accessibility for patients with auditory disabilities. Here are some practical tips to effectively implement these tools in healthcare environments. The Importance of Captioning and Transcripts Captioning and transcripts are vital for enhancing communication and ensuring that all […]
Universal Design for Auditory Disabilities– Health System–Promote User Control and Customization– 5
Promote User Control and Customization: Empowering Patients in Healthcare Continuing our series on auditory disabilities in healthcare, we turn our attention to the importance of promoting user control and customization. This principle empowers patients by giving them greater control over their healthcare experience, ensuring that their unique needs and preferences are met. The Importance of […]
Shoptalk Fall 2024: Mission Debrief
Shoptalk held its first ever Fall conference in Chicago this past week and our very own Justin Racine, Principal of Unified Commerce, was present to take it all in. This year’s theme was 007, so Justin was on a reconnaissance mission to gain as much information on retail and commerce trends as possible. Here’s a […]
Universal Design for Auditory Disabilities – Health System – Enhancing Patient Engagement – 4
As we continue our series on auditory disabilities in healthcare, it’s crucial to emphasize the significance of creating an inclusive autograph experience. This principle ensures that all patients, regardless of their auditory capabilities, can fully engage and participate in their healthcare journey through accessible and empowering interactions. The Importance of an Inclusive Autograph Experience Autographs […]
Universal Design for Auditory Disabilities – Health System – Bridging the Gap – 3
As we progress in our series on auditory disabilities in healthcare, it’s vital to address the importance of compatibility with assistive technology. This principle ensures that all patients, including those with auditory disabilities, can effectively access and utilize healthcare services through the use of technology designed to support their needs. Understanding Assistive Technology […]