Customer Experience + Design

I recently helped one of our clients configure their website to get sitelinks search box working. The following is a brief recap of my work. [Although metlife.com is used as an example in this post, I have had no working relationship with metlife.com] In early September, Google announced an improvement to sitelinks search box, which […]

This is the first year I have felt more than a little uncomfortable shopping online and even handing over my credit card while in my favorite stores. I am one of the millions that have been affected by one of the many cyber-attacks that have occurred this year. It is very clear that cyber criminals […]

This morning I got to work and went through my usual routine of catching up on the news online, posting articles on social media, and taking a quick scan of my Facebook feed. One particular Facebook post from one of my younger friends caught my attention. He and his wife recently adopted a child and […]

Introduction: Business Process Execution Language (BPEL) is a XML-based language used to define enterprise business processes within Web services. BPEL extends the Web services interaction model and enables it to support business transactions. BPEL can be developed to perform multiple activities such as invoking a web service, publishing a message to topic, subscribe for messages […]

BPM Methodology and Principles: The BPM Methodology is an iterative framework used to effectively analyze and re-design a business process with the goal of constant process improvement. The methodology’s key objective is to foster communication between business and IT in order to establish an optimal business process. Here are 5 tips to ensure that your […]

The definition of wearable technology has changed as much as technology has in the last century. In the first waves of wearable technology we got the calculator watch, you know the one, featured in back to the future. Although we have yet to see a hover board, wearable technology has gone to unbelievable heights. From […]

Last week, I ventured to Anaheim, CA, for Forrester Research’s Why Good Is Not Good Enough conference. I wanted to find out how, in a world of same-day e-commerce, self-driving cars and ubiquitous Wi-Fi, the stewards of the world’s top brands were managing to keep their customers happy. Across the two days, mic’ed-up presenters and tweeting […]

Building ESB Capability Java EE -vs- Configuring a Datapower SOA Appliance Implementing a Java network infrastructure solution versus network appliance configuration It’s not unusual for a seasoned Java implementer, when exposed to an IBM Datapower appliance for the first time to question the technological advantage of a configurable network device. I feel this question is […]

The healthcare industry is undergoing an extensive transformation and the changes are putting pressures and demands on organization leaders. Healthcare executives are searching for ways to improve measurable outcomes not only because of the impact they have on the financial health of their organization, but because it is the right thing to do. Organizations are […]

Many of Monday’s sessions at Money20/20 focused on the retail and commerce space. From demos of new payment platforms and systems, the use of BLE and beacon technology, the future of gift cards and prepaid to research on consumer shopping behaviors, its evident that the emerging trends and innovations in these areas are spilling over into the financial services and […]

Last Friday I completed my stint on an enterprise portal (intranet) project for a provider with nearly 60,000 employees. Having a national presence, the organization I worked with has complex internal collaboration needs. While the implementation of such a technology is complex, the content strategy needed considerable attention. It also just so happens that yesterday […]

It is no secret that healthcare organizations are collecting more information today than ever before. They’re collecting information about their own operations, their patients and the communities they serve. The challenge for healthcare organizations isn’t collecting the information, but analyzing the data and efficiently and securely storing it. Healthcare organizations that can overcome the data […]