Customer Experience + Design

Internet of Things (IoT) is not a new term. Nearly 20 years ago an MIT professor described a world where “things” are connected and able to share data. In healthcare, IoT is not a technology trend on the horizon, it is here today, and having an enormous impact on the healthcare industry. Ninety percent of […]

For companies interested in improving their digital experience and collaboration offerings with the world’s leading technology vendor, IBM ConnectED in Orlando, FL is the place to be. ConnectED is centered around trending topics such as cloud, social, and mobility that are evolving how employees work and consumers interact with their favorite brands. The name of […]

Digital has permeated almost every facet of our lives as consumers in an “always on” connected world. In fact, it’s even impacted how we, as a company, serve our clients across industries based on their top priorities and challenges to better reach and serve their customer base – and the financial services industry is no exception. Over on our new […]

As consumers we have very high expectations and want companies to personally tend to the things that are most relevant to us, personalizing unique messaging about products and/or services that are of most interest to us.  At NRF’s Retail BIG show this week, a few trends were discussed as the top trends for 2015.  Personalization was HIGH […]

There has always been value in being able to reach healthcare consumers remotely, however, the fee-for-service model and health plans have not supported it. Rising expenses, increasing number of Accountable Care Organizations, elevated interest in consumer engagement, focus on population health management and a shortage of healthcare providers are all driving telehealth. Andrew Watson, MD […]

From a PM/AM perspective, we are expected to keep the client happy (fulfill their objectives and vision), be the voice for our internal team and help produce a relevant and useful product while staying on time and in budget. Neglecting one and overdoing the others can cause issues with the overall success of the project, […]

As sponsors to this year’s IBM ConnectED event I am on their website often and am reminded every day on how much time is left to get ready for a great conference. As of today we have 11 days 12 hours and 29 minutes to connect at ConnectED 2015. In addition to our Bronze sponsorship, […]

Regulations continue to drive changes through the $2.9 trillion dollar healthcare industry, with the goal of transforming the traditional system to improve quality of care and reduce costs. Healthcare customers are seeking price transparency now that they are responsible for a larger portion of the cost of medical services. Health plans must shift their business […]

DCM (DataPower Configuration Manager) is an open source tool published by IBM for automating and simplifying the configuration and management of IBM DataPower appliances (with the exception of the XC10).  It can be used standalone OR within IBM UrbanCode Deploy platform.  Business partners, clients or anyone else for that matter can contribute enhancement or fixes […]

The transformation of the healthcare industry from a fee for service model to a value-based care model will only succeed if healthcare providers are able to generate a complete, 360 degree view of the patient. In a recent blog Stephanie Banks, Senior Marketing Manager at Perficient, talks about how the importance of leveraging technology to […]

Mark Polly, Director at Perficient recently posted a blog titled Lessons Learned from 2014: Healthcare and Patient Portals. In his blog post Mark takes a look at the challenges with healthcare patient portals, including whether or not patients know they exist and what elements of a patient portal are most essential. Read Mark’s entire post […]

I loved an article I read in a recent issue of HFMA Magazine in the Healthcare Value section. The title is “The Secret to Building Effective Quality Programs” written by John Byrnes, MD. The finance playbook, described by John, includes these cornerstones: Rule #1: Don’t allow clinicians to calculate cost savings. Finance and clinical counterparts […]