Mark Polly, Director at Perficient recently posted a blog titled Lessons Learned from 2014: Healthcare and Patient Portals. In his blog post Mark takes a look at the challenges with healthcare patient portals, including whether or not patients know they exist and what elements of a patient portal are most essential.
Good UX Means Good Business
In a world where technology is rapidly advancing and user expectations are rising, it’s no longer enough to have an average user experience; to delight your users and surpass your competition you must strive for the exceptional.
Read Mark’s entire post here and I would also encourage you to read What the Market Says You Need in Your Patient Portal, a great post by Melody Smith Jones, Manager of Perficient’s Connected Health Practice.
Patient portals shouldn’t just be implemented to meet a regulatory requirement, they should be used as an engagement and empowerment tool for patients.