Customer Experience and Design

Healthcare Patient Portals: Lessons Learned from 2014

Healthcare Patient Portals; Lessons Learned from 2014

Mark Polly, Director at Perficient recently posted a blog titled Lessons Learned from 2014: Healthcare and Patient Portals. In his blog post Mark takes a look at the challenges with healthcare patient portals, including Healthcare Patient Portals; Lessons Learned from 2014whether or not patients know they exist and what elements of a patient portal are most essential.

The Digital Essentials, Part 3
The Digital Essentials, Part 3

Developing a robust digital strategy is both a challenge and an opportunity. Part 3 of the Digital Essentials series explores five of the essential technology-driven experiences customers expect, which you may be missing or not fully utilizing.

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Read Mark’s entire post here and I would also encourage you to read What the Market Says You Need in Your Patient Portal, a great post by Melody Smith Jones, Manager of Perficient’s Connected Health Practice.

Patient portals shouldn’t just be implemented to meet a regulatory requirement, they should be used as an engagement and empowerment tool for patients.

About the Author

Kate Tuttle is a senior marketing professional with more than 13 years of marketing experience in both B2B and B2C environments. She has more than 7 years of healthcare industry experience and is passionate about technology and its impact on consumer experience.

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