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Customer Experience + Design

Putting your Google Search Appliance index on a diet

Setting up a web crawler in the Google Search Appliance is a piece of cake — you enter a starting URL and some boundaries and let it rip.  The GSA will spider its way around until it finds every reachable page in the site.  For a well-structure site, this usually produces very good results, but not all sites […]

Tablet-controlled cars? Google’s in the driver’s seat

Maybe one day you’ll drive to work with your hands gripping a tablet instead of the steering wheel. And if Google has anything to say about it, that day will come sooner rather than later. A listing of new patents released this week from the U.S. Patent and Trademark Office revealed that Google has secured […]

Top 3 Reasons Your User Research is Boring

Kara Swisher of Re/code gave a keynote address for Interaction 15 in which she described trends in content. One thing she talked about was the way Buzzfeed rapidly generates listicles and memes from shared media experiences. She joked about trying to apply this lighthearted approach to subjects she has covered–“15 Things Bill Gates was thinking […]

My Thoughts on the First Enterprise UX Conference

I recently attended the first annual Enterprise UX conference. UX professionals of varied backgrounds and areas of specialization, developers, designers, business analysts, content managers, project managers, IT and marketing managers, program managers and more, all gathered to learn how to plan and manage large application development projects. I enjoyed two days of speakers, a full […]

Google TIP of the Week: How to setup and use Gmail Offline

Since many users travel these days and want to use their down time in the airport or on the plane to read and manage their messages, one of the most requested questions I hear is, How do I setup Gmail for offline use?  To resolve this request and to kick off our weekly tips and […]

Self-Service Symptom Portal – Accurate. Convenient. Empowering.

As a millennial, I rely on Google for a lot of things. In fact, on a daily basis I bet I use Google an average of five times. Whether I am getting directions, looking up a phone number or just searching for an answer to a random question – Google allows me to be self-sufficient. […]

Perficient adds 9th & 10th GSA Qualified Deployment Specialists

I am very pleased to announce that Chris Cook and Praveen Gullapalli have joined the elite team of Google Search Appliance (GSA) Qualified Deployment Specialists. They join existing GSA specialists Anu Pidaparti, Allen Han, Alok Gupta, Cody Coggins, Narbeh Yousefian, Shruti Sundaresh, Yogesh Dhavale, and myself. Chris and Praveen both have extensive project experience implementing some […]

Air Travel or Healthcare Mega-Mergers: Same Impact on Customers

The health insurance shakeup continues, and last week’s $37 billion merger of health insurance titans Humana and Aetna is the latest in a wave of deal-making that is likely to reduce the number of large U.S. health insurers from five to three. In addition to the Aetna/Humana merger, Anthem and Cigna have acknowledged discussions about […]

Search should be easy…is it?

How many times have you searched your corporate intranet to find a document that you know is “THERE” but you can’t find it? How many times have you searched the intranet, a shared drive, and ancillary support systems and still can’t find what you are looking for? How many times have you sent a note […]

What Does This Icon Mean? The Answer

On Monday I showed you an single icon from NPR One’s website, and I asked you ponder what you might expect to happen if you clicked on that icon, then to post the name you would give the icon in the comments. It’s friday. So, I’ll make good on my promise to reveal the true meaning of the icon […]

Top 5 Life Sciences Blog Posts From June 2015

  Now that July is here, I thought it would be neat to look back at what our readers found most interesting last month. Below are the top five blog posts Perficient’s life sciences practice wrote in June – they’re ranked in order of popularity, with number one being the most viewed piece. 

Extend your Salesforce Investment with Cloud Integration

According to recent studies by Forrester Research and Gartner, application integration along with security, are the main reasons why IT executives resist cloud-based applications. However, fueled by today’s fiercely competitive business environment, IT managers must deliver rapid, innovative and low-cost solutions to stay ahead of the competition. Companies need a solution that can run anywhere, […]

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