Customer Experience + Design

MQ Service is the interaction between the IBM Integration Bus and WebSphere MQ applications. This MQ Service editor helps to discover queues that existing Queue Managers define, and then use these queues to define a WSDL file to use with the IBM MQ Service definition specification. The following steps demonstrate the creation of MQ service. […]

I was really intrigued when I heard Eric Quint introduce the scale and scope of his job on a Web Conversation by dmi.org to an audience from 40 countries. We were there to hear the 3M Company’s Chief Design Officer talk about change management. For those who are not familiar with 3M, their products are found […]

  According to a recent letter written in the South China Morning Post by Chien Wai-tong, a professor and the associate head (of research) in the school of nursing at Hong Kong Polytechnic University, one in about every four people in Hong Kong has been affected by a mental health issue at some point in […]

You diligently watch for logo misuse. You obsess over capitalization. You fret over color standards. You ensure everyone has the latest document templates, fonts and design elements (and you crack down on the offenders). Why, then, do we often overlook messaging in our quest for standards and consistency? Much like documenting your core content strategy, building […]

In previous posts I have discussed the algorithms and applications of machine learning. One of the most sophisticated forms of machine learning is building a neural network that mimics the flesh-and-blood brain – with software- or hardware-based versions of neurons and synapses. But silicon operates differently than the stuff in our brains. In the past, researchers have suspected an entirely […]

It has been 15 years since the introduction of eCommerce and mobile shopping is well underway with mainstream consumers. With fast changing behaviors and high demands of consumers, retailers are utilizing technology to help satisfy their customers, however, they are still trying to figure out how to best use technology while providing a superior customer […]

Consumerism is changing how we interact with our care providers. Connecting patients more closely to care providers is especially important after discharge from a facility. My colleague Melody Smith Jones @melsmithjones shared an e-Patient petition to the ONC in her whitepaper Patient 360: The Complete View of Patient Engagement that stated “Nothing would result in […]

What does it take for a brand to have a successful digital marketing campaign? First, let’s define what digital marketing really means. “Digital marketing” is an umbrella term for the targeted, measurable, and interactive marketing of products or services using digital technologies to convert leads into customers. And it can be delivered through various mediums including […]

We are proud to announce that Perficient, a Platinum Cloud Alliance Partner, has been recognized as a Fullforce Service Cloud Master, a program recognizing Salesforce partners with proven expertise delivering industry and cloud-specific services and solutions for customers. Perficient was selected to join this elite program based on its proven customer service expertise and excellent client track record […]

  Is she online yet? Is he free or in a meeting? Ugh, how many times a day do you find yourself wondering whether your colleague is available for a chat? Relax. And quit checking your instant messenger (IM) every five seconds. With Skype for Business (formerly, Microsoft Lync), your needs are met by one […]

Digital is reshaping industries and healthcare is not immune to digital transformation. The rise of consumerism has created an environment where patients expect to be involved in their treatment and treatment options throughout their entire journey. The most efficient and cost-effective way to connect with patients is through digital technology. Healthcare consumers are becoming advocates […]

While setting up the Websphere Cast Iron virtual appliance, it’s a common issue that password for “admin” is unknown (or the provided password would not work). And there is no information anywhere on how to reset the password before logging into the virtual appliance. I have gone through this issue and figured out a way to reset […]