Customer Experience + Design

YouTube is inarguably the web’s most dominant force in online video. But did you also know that YouTube is considered the world’s second-largest search engine? That’s based on the incredibly high level of search volume its internal search function receives, outpacing both Bing and Yahoo combined. This also means that if video plays a significant […]

With Thanksgiving behind us and Christmas right around the corner, it is once again, the most wonderful time of the year! Especially if you are passionate about bargain hunting and the holiday shopping festival that it is. But for some of us, this time of year can be most stressful, ahem…especially if you are one […]

The weather is getting colder, the days are getting shorter, and it’s once again time to give thanks for all things, large and small, that enhance our lives. As a content strategist and copywriter, I am always thinking about how to make content more useful and engaging. That’s why I’m thankful for the following 5 […]

Remember Google Glass? That head-mounted computer resembling a pair of glassless eyeglasses? You are forgiven if you have forgotten. Google’s first attempt at ubiquitous computing sure had cachet when it went to market in the spring of 2014 and was dubbed the natural next step in digital-first design. That cachet disappeared less than a year […]

It’s that time a year again, the time where we focus on all that we are thankful for in our lives. That may be our family and friends, or more simple things like a good night’s sleep. This year, I’m especially thankful for the following 5 design resources, in no particular order because I’m equally […]

Every strong brand adheres to a promise of quality, service, price or a combination of two. Yes, only a maximum of two. With anything beyond that, a brand attempts to be everything to everyone, which is unsustainable or not defined well enough to matter. While this is oversimplifying a bit (and frankly, that’s an understatement), […]

For the uninitiated, search engine optimization often sounds like some kind of digital witchcraft. With complex talk about algorithms and tactics and links and so on, it’s easy to get lost in the discussion. This makes it easy for the modern-day snake oil salesman to peddle outdated or inadvisable tactics to unsuspecting clients. It also […]

WebSphere MQ, when used as a JMS provider, can be leveraged to implement one of the widely used architecture patterns, the Pub-Sub model. In this use case, we have a message flow as the service provider that connects to WMQ publisher and another consumer message flow that uses WMQ topics as a subscriber within WebSphere […]

The retailization of healthcare. The consumerization of healthcare. Patients and/or consumers. The buzz and debate around the retail/healthcare topic continues to come up as the line between the two industries continues to blur. Patients, as consumers in other industries have rising expectations in regards to customer experience and service. Retail is having an enormous impact […]

  I came across this three-minute video from Quintiles, which brilliantly discusses their approach to risk-based monitoring (RBM) and gives viewers a look into a day-in-the-life of an RBM monitoring team. 

As a consumer, I like electronic payments because they make my life easier and they save me an extraordinary amount of time. As a retailer, electronic payments make it easier for people to buy from you with the touch of a button, thus growing the bottom line. Electronic payments are designed to make the buying […]

  I normally don’t bother reading (consciously, at least) the comments section of news articles because they’re often full of spam or disgruntled readers. But, one particular comment posted for a Wall Street Journal article caught my eye. The article was discussing the increased use of mobile apps in clinical practice.