Customer Experience + Design

IBM Watson Content Hub (WCH) is a cloud-based content management system (CMS) which allows you to manage and publish full website experiences or deliver headless content to your web and mobile experiences.  The initial product was launched in December, 2016 and in less than a year has positioned itself as a leading cloud based CMS.  […]

The prerequisite to install WebSphere Portal 9 on Ubuntu: Install Ubuntu 16.04 LTS operating system. Install IBM Installation Manager 1.8.5 or higher. (If you are running on a lower version of installation manager then upgrade it before starting the installation.) Download below eAssembly or part number separately for Portal 9 installation. You can download CJ1A3ML […]

We’re delving deeper into the AEM Dispatcher as we continue in the series, Mastering the AEM Dispatcher. In this post, we’ll discuss how to share content with non-AEM applications in the Dispatcher using SSI includes. Integrating AEM and non-AEM websites is tricky. To create a consistent look and feel, you need to share the stylesheets, header, […]

Had a chance to chat at length with Chris Bernard, director of well-known Chicago digital design agency Truth Labs (now known as Perficient Digital), on the current state of UX/UI and its ability to improve to private equity outcomes. Chris has been directing the Truth team for about a year, tasked with running and growing […]

Priorities in business usually revolve around financials and forecasting, resources and revenue, team building and technology. It’s easy to become myopic and lose focus of the most important thing in the world: your customers. Refocusing your marketing strategy to revolve around your customer, instead of your organization’s own goals and products, is sometimes easier said […]

The practical development and deployment of bots has accelerated in the last year within healthcare. bots are playing a role in the improvement of consumer-member-patient interactions with providers as well as health plans by enhancing customer service support, supporting wellness programs for patients with chronic conditions, and an array of other applications. Additionally, bots make […]

This is the third post in the series Mastering the AEM Dispatcher where we delve into the mysteries of this opaque technology. In this post, we’ll discuss how to set up configuration variables in the AEM Dispatcher to reduce redundancy and make it easy to compare and sync configuration files across environments.   The Starting […]

In an attempt to lure younger customers, JPMorgan released a new mobile app called Finn by Chase. The app will allow users to open an account, deposit checks, track spending, and perform other activities that many companies already offer. JPMorgan is testing out an iOS version of the app in St. Louis, a city where […]

In the age of customer obsession, nothing is worse than a bad customer experience gone viral. Whether it’s a package arriving late, rude service people, or ignored product defections, headline-hungry newsrooms and vigilant everyday individuals pick up experiences quickly and won’t hold back in their stinging criticisms. Thankfully, there are paths around these fears. In […]

The other day, I sent a birthday wish to my brother, living on the other side of the globe, via Facebook Messenger. Right after I hit “Send” on the message, Facebook’s very own M popped up asking if I needed some help. From Siri (iPhone’s built-in digital assistant) to mobile messaging platforms like M, chatbots (aka messaging bots) have […]

If you have been using Adobe Experience Manager (AEM) to host your sites for a while, and are now looking to upgrade to AEM 6.3 (whether considering an in-place upgrade or a fresh new install), I am sure you’ve already found some good public documentation from Adobe. (If you are wondering if you should upgrade, here are […]

Loch Ness, the Bermuda Triangle, and the AEM Dispatcher; three great mysteries of our time! Despite playing a critical role in Adobe project, the AEM Dispatcher is a black box. In this series of blog posts, I’ll tear back the veil concealing the AEM Dispatcher and help you master this essential tool! In this first post, we’ll discuss how to […]