Customer Experience + Design

Clients are more empowered than ever to make their own informed decisions, which has led to a dramatic shift in their expectations of financial services companies. Clients expect to be provided with the kind of personalized advice, support, and tools they used to only get from their financial advisors. While offering choices is an important […]

As customer tastes change, organizations must regularly update their technology solutions, especially when it comes to dynamic online platforms. With new solutions being released regularly, new updates will need to be implemented to add engagement and sales opportunities. This was the challenge of a leading financial services firm which had an older version of WebSphere […]

Oftentimes, AEM developers will be asked to develop a validator for the component dialog. Back in the Classic UI dialog days, you would probably write a JavaScript function for dialog before submitting an event. In Touch UI dialog, if you’ve Googled around, you probably found a lot articles/codes to use jQuery based validator, i.e. $.validator.register({}). Recently, I […]

The benefits of information architecture are often overlooked and undervalued. Just like the foundation of a home, a well-built foundation goes unnoticed while a poorly laid foundation affects everything about the home’s structural integrity. Let’s face it, for most people information architecture isn’t as appealing as visual design and not as cool as the latest […]

IBM Watson Content Hub (WCH) is a cloud-based content management system (CMS) which allows you to manage and publish full website experiences or deliver headless content to your web and mobile experiences.  The initial product was launched in December, 2016 and in less than a year has positioned itself as a leading cloud based CMS.  […]

The prerequisite to install WebSphere Portal 9 on Ubuntu: Install Ubuntu 16.04 LTS operating system. Install IBM Installation Manager 1.8.5 or higher. (If you are running on a lower version of installation manager then upgrade it before starting the installation.) Download below eAssembly or part number separately for Portal 9 installation. You can download CJ1A3ML […]

We’re delving deeper into the AEM Dispatcher as we continue in the series, Mastering the AEM Dispatcher. In this post, we’ll discuss how to share content with non-AEM applications in the Dispatcher using SSI includes. Integrating AEM and non-AEM websites is tricky. To create a consistent look and feel, you need to share the stylesheets, header, […]

Had a chance to chat at length with Chris Bernard, director of well-known Chicago digital design agency Truth Labs (now known as Perficient Digital), on the current state of UX/UI and its ability to improve to private equity outcomes. Chris has been directing the Truth team for about a year, tasked with running and growing […]

Priorities in business usually revolve around financials and forecasting, resources and revenue, team building and technology. It’s easy to become myopic and lose focus of the most important thing in the world: your customers. Refocusing your marketing strategy to revolve around your customer, instead of your organization’s own goals and products, is sometimes easier said […]

The practical development and deployment of bots has accelerated in the last year within healthcare. bots are playing a role in the improvement of consumer-member-patient interactions with providers as well as health plans by enhancing customer service support, supporting wellness programs for patients with chronic conditions, and an array of other applications. Additionally, bots make […]

This is the third post in the series Mastering the AEM Dispatcher where we delve into the mysteries of this opaque technology. In this post, we’ll discuss how to set up configuration variables in the AEM Dispatcher to reduce redundancy and make it easy to compare and sync configuration files across environments.   The Starting […]

In an attempt to lure younger customers, JPMorgan released a new mobile app called Finn by Chase. The app will allow users to open an account, deposit checks, track spending, and perform other activities that many companies already offer. JPMorgan is testing out an iOS version of the app in St. Louis, a city where […]