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Cognitive Agents to Improve User Experience

In a world where over 2.5 quintillion bytes of data is created each day, having a tool to help deliver information to users efficiently is important. Cognitive agents are a tool that can improve user experience for both advisors and customers alike. This self-service technology is capable of understanding human language to provide accurate information […]

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The Secret to Functional, Collaborative Salesforce Communities

Vlocity is a San Francisco-based company that delivers industry-specific cloud and mobile software that embed digital, omnichannel processes for customer-centric industries. They are also a Strategic Partner to Salesforce and have many tools developed to help their customers and partners drive results and ensure success. However, Vlocity’s VisualForce community lacked engagement and was difficult to […]

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5 Ways to Identify User Trends with Surveys

Why Guess at User Trends? With advancements in technology paired with our everyday consumer experiences, today’s user trends are in constant flux. When the technology that’s supposed to help us doesn’t, it’s frustrating, and even with the most successful projects, your users are going to have questions. Identifying the reasons behinds user trends can sometimes […]

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How We Deliver Salesforce Communities Without Giving Up Vacation

Delivering on a project like this is one that makes the whole team feel good. But how do you do this while still maintaining your sanity, let alone a life outside of work? Obstacle: Faced with a Super-Tight Deadline but it’s a Great Opportunity OpenTable heard about our community expertise and came to us in […]

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Speak with the UX/UI Designer of OpenTable’s Community at #CNX18

Join Perficient and other Trailblazers for three days of learning from those who are driving innovation in digital marketing, commerce, and service across all industries. Make sure to check out the session highlighting the Perficient-built customer community and speak to the designer who built it (and completed it in record time). You’ve heard how popular […]

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Customer Experience (CX) Dimension #5: Operations

The fifth of the seven customer experience (CX) dimensions discussed in Perficient Digital’s CX guide is Operations. You can see in the diagram below that the first and most critical dimension, Customer Insight, sits squarely on top of Operations. That’s no coincidence! Technology + Operations = BFFs I’m sure you’ve experienced this before: you invest […]

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Life Sciences Is Not Immune To The Age Of The Customer

This is the second post in a series about applying customer experience (CX) principles to life sciences. In the first post, I discussed a critical underpinning concept for the blog series related to how “customers” are defined in life sciences. Here’s a quick recap: Since patients don’t typically buy their medications or medical devices directly […]

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3 Ways to Monitor the End-User Experience

User experience is a critical part of the technology experience in 2017. As business moves from static experiences of previous decades and commerce becomes a critical piece of the shopping journey, organizations must acquire the appropriate infrastructure. If applications and infrastructure perform poorly, money will be left on the table and customers will go to […]

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How to Design a Lightning Component for Communities

A Functional Perspective on Community Design Architecting reusable lightning components for a Lightning Community is very different from architecting a Visualforce page. A key value proposition of Lightning components is that they are reusable and can easily be added into Lightning Communities by system administrators. In order to realize that value, it is critical to architect […]

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Transforming Healthcare with Connected Health (Video)

At Perficient, we believe Connected Health can transform healthcare delivery, and we have fused together powerful technology consulting, healthcare industry expertise, and insightful agency strategy and creativity to make a Connected Health project successful. We empower patients and consumers to take control of their health by giving them the tools they need to stay connected. […]

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Customer Experience Transformation in Telecom – #DF16

Yesterday, I attended an insightful session lead by Andrew Baer, SVP Comms and Media Industry of Salesforce, which covered the business opportunities and the real-world successes of a customer experience transformation in the Communications Service Provider industry. Here are the highlights Core to a positive customer experience is that customers expect simpler experiences. The four […]

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Take Your Community UX to the Next Level

Make Your Salesforce Community Usable and Useful A quality user experience is best achieved when the design is based on user-research that documents user pain points and goals, and maps out user journeys. With better understanding of your users, you can create designs that not only remove barriers but optimize the entire experience. Surface what […]

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Mobile Responsive is the New “Mobile Friendly” for Communities

Confused about the difference between mobile friendly and mobile responsive? You’re not alone. Although these terms seem similar in meaning, they’re actually quite the opposite. For instance mobile ‘friendly’, by industry definition, is a bit of a misnomer. Mobile responsive is actually more mobile friendly than mobile friendly and here’s why. A mobile friendly webpage, […]

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Adapting a new model of the brain to digital experience

Carol Rozwell, VP Distinguished Analyst at Gartner provided insights into her research on human brain activity and how this knowledge can be used to help increase digital experience in the solutions we deliver at the Gartner Portal, Content and Collaboration Summit last week. She answered to key questions. What does recent research teach us about […]

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3 Ways Site.com Makes Communities Better

As an implementation partner, we really enjoy working with the Communities platform. The built in collaboration with Chatter and the flexibility of configuration make Communities a major upgrade over traditional portals. But today I’m going to highlight another key benefit of that platform: branding and design with Salesforce Site.com. Site.com is free to use with […]

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Healthcare.gov | Good, Fast or Cheap: Pick Two

Kevin Orbaker, Director at Perficient, recently wrote a blog post about the challenges that Healthcare.gov has been facing and provides three take-a-ways that are important for every software deployment. I have been following the rollout of the federal governments HealthCare.gov website and the subsequent healthcare exchanges. I have been reading many articles outlining the challenges […]

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Yammer and Office vs. “SharePoint for End-Users” on CMSWire

Long before Microsoft acquired Yammer, I was impressed with the usability of the latter enterprise social tool.  Granted, they looked (and still look) more or less like Facebook, but that sort of stealing is brilliant stealing.  After all, these days pretty much everyone uses Facebook, so when new users log into Yammer for the first time, […]

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Congrats to Marshfield Clinic on their Healthcare WebAward!

The Marshfield Clinic team is in the winners circle once again!  In April,  Marshfield Clinic’s website was named Site of the Month for March by TopSharePoint.com and now the Perficient & Marshfield teams have been recognized by the Web Marketing Association for Outstanding Achievement in Web Development! The Web Marketing Association‘s annual WebAward competition has […]

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Congrats to Disney Consumer Products on Best Intranet WebAward!

Huge congrats to Perficient client Disney Consumer Products on their 2013 Web Award for Outstanding Achievement in Web Development for Best Intranet Website.  The Web Marketing Association‘s annual WebAward competition has been setting the standard of excellence for website development since 1997. Independent expert judges from around the world review sites in 96 industries. The […]

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SharePoint 2013, Responsive Design & Mobility Webinar Replay

On Wednesday we hosted a webinar that highlighted how you can use responsive design to better engage your mobile audience. Rich Wood, Director of Perficient’s Microsoft web and social collaboration practice shared why using responsive design is an excellent solution to address the explosion of  mobile devices that differ tremendously, from screen size to functionality […]

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