Posts Tagged ‘healthcare’

As the world has changed and evolved with the global COVID-19 pandemic, so has healthcare’s information and content management. In the beginning, the focus was on “the Content.” This then became the “the Right Content,” followed by, “the Right Content for Everyone,” which eventually turned to “the Right Content for the Right Audience!” And now, […]

Our Customer Engagement Solutions group at Perficient is focused on helping our customers improve communication and interactions with their customers. Through our partnerships with industry-leading communications frameworks, we enhance and implement various ways companies interact across multiple channels. The COVID-19 pandemic has disrupted every part of our lives and the contact center space is no different. […]

Unless you’ve been hiding under a rock (social distancing?), you know that healthcare providers worldwide are facing major challenges related to the coronavirus (COVID-19) outbreak. One of these challenges is the rapid spike in call volume overwhelming call centers and providers. Many of the calls pouring in require human support to answer questions, but staffing […]

There is no denying that user-friendly enterprise search tools are key to customer satisfaction. But in healthcare, making the right choice in your digital search strategy can be challenging, given the wide range and complexity of search solutions in the marketplace. When evaluating solutions, it’s important to keep the focus on the voice of the […]

Across industries, contact centers struggle to maintain pace with concerns, questions, and urgent needs surrounding COVID-19. This reality holds especially true for healthcare payers and providers serving on the front lines, helping to save lives and communicate ever-evolving resources and instructions to the public. Contact centers are especially struggling in the following ways: Heavy call […]

Containment and control remain the highest priorities to slow down the Coronavirus situation. The Center for Disease Control and Prevention (CDC) are urging hospitals and clinics to expand their use of telehealth services to help triage the sick. The Coronavirus legislation is beginning to wave some of the restrictions for Medicare telehealth coverage in outbreak […]

With 150 million Americans living with at least one chronic illness, ready access to medications – delivered on time and to the front door – has become all the more critical as communities grapple with COVID-19. In response to the pandemic, insurers are supporting members’ concerns by allowing them to increase their medication supply through […]

As the Coronavirus pandemic (COVID-19) continues to spread across the US and other countries and the administration announces free testing for the Coronavirus, the markets are also experiencing unusual volatilities. Also, we are seeing fears continue to grow amongst the public with state emergencies being declared, school district closures, and officials advising people to stay […]

The administration has announced they are now planning for a potential 18-month COVID-19 pandemic as the situation continues to evolve and the severity of the virus is becoming more apparent. Confirmed cases are doubling over short periods of time and forecasted projections are uncovering multiple waves of the virus are yet to come. All this […]

Today’s consumers want to control their healthcare journey. As a result, forward-thinking organizations are embracing a customer-first approach that lays the groundwork to deliver integrated, relevant experiences tailored to the individual. Join Adobe and Perficient for a webinar on Wednesday, April 1 at 12 p.m. CDT. Our panel of speakers will discuss how payers and […]

The Centers for Disease Control and Prevention (CDC) are urging hospitals and clinics to expand their use of digital, specifically telehealth, services to help triage the sick. Furthermore, the Coronavirus (COVID-19) legislation is waiving some of the restrictions for Medicare telehealth coverage in outbreak areas. Moving forward, both of these methods have the potential to […]

My last blog discusses how cloud is the leading platform for innovation and agility. In my last blog of this series, I examine how to develop a cloud adoption strategy and best practices. Evolving and maturing people, processes, and technology are three elements of the organizational transformation that comes with cloud adoption. Three steps to […]