Posts Tagged ‘digital transformation’

In a recent interview, David Chapman, Director, Organizational Change Management, Perficient talked with Jason Thomas, Founder and Host of Hard Way MBA, about change management and the importance of answering the critical question of why? In the podcast, David talks about how change happens one individual at a time and why changing behavior is hard to do. He […]

Michael Porter, a colleague of mine, is live-blogging at this week’s Forrester CXNYC event, a conference for customer experience leaders, innovators, and practitioners. I wanted to share a session he sat through in which John Dalton, an analyst at Forrester, interviewed Alice Milligan, the chief customer and digital experience officer of Citi Cards at Citi. […]

My colleague, Michael Porter, Managing Principal, Strategic Advisors Team discusses digital transformation and the importance of understanding your customers to deliver a personalized customer experience. Digital transformation requires a lot of change across the entire company and creating and sustaining exceptional customer experiences isn’t just about digital experience – it requires both front end and back […]

According to Gartner’s 2016 CIO Agenda, “executives expect that 41 percent of enterprise revenue will come from digital business by 2020, almost double what it was in 2015.1”  Despite the overwhelming evidence that a cloud strategy is critical to the viability of an organization, many enterprises have not started a digital business transformation. Gartner offers […]

The year was 2000. With the turn of the new Millennium came new hope for business and technology, boosted by new innovations in online commerce and web development. Though smartphones and social networks were four years away, many felt like the world was on the cusp of even more change than the previous 20 years. […]

Digital transformations, no matter how well planned, develop gaps or fail to cover existing ones. This is natural: companies constantly battle systemic complexities acquired across organizational silos over many years. Introducing a transformation amid all this can be daunting. “Journey mapping” drives insight by simultaneously looking down into each organizational silo and seeing across to where […]

Digital for Digital transformation requires evolution across all areas of the business in order to effectively engage customers at every touch point in the customer experience life cycle. eCommerce platforms continue to evolve and adapt as customers demand a more personalized buying experience. Join Perficient and Perficient Digital on June 28 at 11 AM CT for a […]

HSBC recently announced that it’s going to cut 840 jobs in the UK and send them to offshore facilities. But, that shouldn’t come as a surprise. It’s all part of their grand plan to become a more efficient, cost-conscious financial services provider that can compete against competitors on a more even playing field. If you […]

My colleague, Elizabeth Dias, recently pointed me to a white paper from Akamai, the global leader in content delivery network (CDN) services, which discussed eight considerations for enabling digital transformation in financial services. For those not familiar with digital transformation, the trend revolves around using newer technology to improve the overall customer experience. It’s about […]

Healthcare organizations, both providers and health plans, continue to feel the pressure to expand access to care, improve quality, and reduce costs. Increasingly empowered patients and members are intensifying this pressure through demands for price transparency, mobile access, and personalized experiences. To meet these demands, it is critical for healthcare organizations to shift their focus […]

Over at our Digital Transformation blog, we write about the effect that technology is having on organizations worldwide, from the nuances of the cloud to the ubiquity of mobile to the rise of connected consumer and enterprise experiences. Both of these two technologies alone have been enough to transform business priorities for the foreseeable future. As these […]

We thought it might be helpful for you if we pulled together all of Perficient’s resources to-date related to digital transformation. Happy discovering! Digital Transformation “Boot Camp” Digital Transformation: Part One: Laying the Groundwork for Success Digital Transformation: Part Two: How the Customer Experience Drives Digital Transformation Digital Transformation: Part Three: Building a Mobile Foundation […]