Posts Tagged ‘digital transformation’

Previously, I discussed why financial services firms should focus on digital transformation. This blog will analyze the aspects of the customer experience. The customer experience (CX) is not the same as customer service. Customer service is just one aspect of CX. It refers to the component that provides direct interaction with the customer in the […]

Intelligent automation isn’t accomplished by a single technology working independently, but by a combination of different technologies working in concert: process orchestration, robotic process automation (RPA), and artificial intelligence (AI). Automation is a driving force of digital transformation. Enterprises of all sizes pursue automation for a number of reasons, such as to increase customer satisfaction […]

Modern B2B customers have come to expect the same level of service, transparency, and customer service that they receive as consumers in their personal lives. But delivering that kind of experience requires a comprehensive approach to supply chain management, from technology investments to extensive data management integration. Perficient Digital’s order management experts, Pawan Gupta and […]

Digital transformation can be confusing. If a company has all its books and records maintained by computers, isn’t it already digital? If it has a functional web presence and even conducts business transactions via an integrated B2B or B2C portal, doesn’t that qualify as digital? While these scenarios do, in fact, involve the digitization of […]

IT optimization is the first step in your digital transformation journey. In order to shift your focus to the future, you need to modernize what you have or migrate to flexible, stable, open platforms and tools. Otherwise, you will have outdated systems that can’t handle future IT workloads. Red Hat Enterprise Linux (RHEL) can help […]

On December 11, CIOs gathered in Minneapolis for a one-day regional conference featuring keynotes and executive boardroom sessions from leaders in IT. These CIO Executive Summits, hosted by Evanta, offer executive leadership the opportunity to spend a day exchanging insights with peers, gaining exposure to best practices, and creating new partnerships. Each event is led […]

My last blog outlines how banks are implementing digital transformation strategies. In this blog, I examine how digital transformation increases success, and highlight where work needs to be done. The Need to Stay Competitive Despite the tremendous investments in digital transformation made by the big banks, medium-sized and regional banks have remained competitive. They surprisingly […]

Previously, I analyzed the current themes in banking according to executives. This blog outlines how banks are implementing digital transformation strategies. Digital transformation strategies for banks have, for years, centered attention and investment on frictionless service, personalization, customer journeys, user experience, lean transformation, organizational alignment, emerging business models, FinTech partnerships, and mobile. While this will […]

My last blog analyzed the five key points for designing and implementing a practical, patient-centered website. The final blog in this series provides examples of how to innovate a healthcare website, and boost credibility. Healthcare organizations can provide the bare minimum features of a patient-centered website, but the true innovators will level-up to accommodate advanced […]

As we approach the holidays, I’m reminded of Charles Dickens’ A Christmas Carol, and how Ebenezer Scrooge came to see the light after three ghosts showed him the impact his actions had on himself and those around him, and how he could save his soul and improve the lives of others if he changed his […]

Cloud adoption is accelerating. By 2020, about half of all healthcare IT workloads will deploy to the cloud, and healthcare decision-makers are continuing to invest in the cloud. The cloud provides the power for key digital transformation initiatives in healthcare, but according to the HIMSS Technology Outlook Survey: The Outlook for Cloud, many leaders are […]

So you want a smart factory? Something that drives greater value by combining business processes and physical machines. Update your manufacturing processes from legacy automation to a fully connected stream of data. The solution translates a specific business problem into a data problem that can be solved with predictive analytics. Many manufacturing systems operate at […]