Intelligent automation isn’t accomplished by a single technology working independently, but by a combination of different technologies working in concert: process orchestration, robotic process automation (RPA), and artificial intelligence (AI).
Automation is a driving force of digital transformation. Enterprises of all sizes pursue automation for a number of reasons, such as to increase customer satisfaction and engagement; focus employee attention on other business-critical tasks rather than repetitive ones; increase capacity; and improve efficiency.
As an executive, it is up to you to leverage all three components to achieve organizational goals, streamline processes, and improve your team’s effectiveness. Regardless of how you choose to leverage automation technologies, it is important to do so intelligently.
This means training your AI capabilities once and digitally enhancing your business processes to support end-to-end automation. Your automation platform should be scalable to any channel and maintain a consistent experience across all channels.
To learn more, download the guide here and learn how to effectively leverage intelligent automation in your enterprise, or submit the form below.