Whether its online, in-store, or multichannel, customer experience (CX) is a key differentiator for businesses. Extending beyond the front-end purchase experience, CX encompasses the total journey of a customer’s interactions with your brand. Customer care, how well customers are taken care of while they interact with your brand, is a giant piece of the customer […]
Posts Tagged ‘customer care’
Using TypeScript with the Twilio Flex Agent UI Sample
When we first started working with the Flex samples provided by Twilio, the source code was provided in TypeScript. This provided a dev-time programming environment that I tend to prefer, even though I am far from a TypeScript expert. As Flex and the quick-start samples moved toward general availability, Twilio made the choice to switch […]
What’s In the Latest Twilio Flex Quickstart?
As Twilio Flex nears a general availability (GA) date, the team continues to iterate and fine-tune the Flex Quickstart. The Flex Quickstart provides configuration and code to quickly provision a new Flex project. We’ve been installing various versions of this since the summer. In the 0.12 and 0.13 versions, we’ve seen some interesting changes from […]
Everyone Gets a Pillow and a Blanket
Being a paramedic during the formative years of my working life, I’ve been surprised at how many of the lessons that I learned on the job have translated to the business world. An encounter with EMS is generally a life-changing one. The actions of the various teammates across agencies can make a profound impression. […]
Hands-On With the Twilio Flex Contact Center Platform
Do you ever get that feeling that you are on the cusp of something really cool? Something that could shake things up? That’s how we’ve been feeling after spending some time at Twilio HQ in San Francisco in late June to get up to speed on Flex, Twilio’s new contact center platform. As one of […]
Salesforce Service Cloud Features That are Cause for Celebration
It’s a Summer ’18 Release Salesforce Service Cloud Party! The Salesforce Summer ’18 Release is here and it’s time to celebrate the arrival of new Salesforce Service Cloud features! These enhancements will allow you to boost agent productivity and streamline your business. You can lighten your teams workload by building Einstein Bots to deflect routine […]
How to Create Customer Service in the Cognitive Cloud
Customer service is a default need for any organization that serves a wide base of customers. As customers ourselves, we expect issues to arise from time to time and will look for relevant phone numbers and emails to contact to achieve problem resolution. When deploying your own modern customer service program around your products, it’s […]