Posts Tagged ‘Communities’

I’m going to make a bold statement: Force.com Communities are a soon to be a thing of the past. With Winter ’17 bringing the final missing features to the Community Builder templates, it’s time to rethink the reasons why you said no to the Community Builder a few months back, and revisit templates. We’ve built […]

User Acceptance Testing or User Exception Testing? I recently joined a conference call concerning User Acceptance Testing (UAT) and at the start of the meeting it was accidentally called User Exception Testing. Although the meeting participant quickly corrected herself and it wasn’t noticed by the testers, it made a profound impact on me. Over the course of […]

Typical project or program management wisdom dictates that a project or program needs to be completed to be successful, however this is in discord with most businesses growth strategies using continuous improvement or growth strategies.  This type of discord can lead to project delays or failures as the company or organization moves away from finishing […]

GoPro has been a long-standing customer for Perficient. Their success started with an implementation of Salesforce Service Cloud that landed them a Surfboard Award at Dreamforce last year. Since then we’ve helped them continue to explore new ways to innovate using the Salesforce platform. Growing popularity of their action cameras prompted GoPro to continue to scale the business and […]

Many Salesforce users may already be familiar with Demandware, but if you aren’t you will be now! Demandware is the global leader in a very crowded multi-billion dollar digital commerce market. Its cloud-based commerce technology allows customers to provide 1:1 experiences to consumers across web, mobile, social and brick and mortar stores. Demandware can routinely be found at the top of industry […]

What are high-performance marketing teams doing to keep pace with customers and stay ahead of the competition? The third annual State of Marketing report from Salesforce Research has some great insights. I’ll even give you a hint – everything revolves around making customer experience (CX) a top priority. While this may come as no surprise to […]

It is clear that the Community Cloud product team has been busy the past few releases and the Summer ’16 release is no different. If we had to say that there was a clear winner in this release from a Community Cloud perspective, it would be community managers. Summer ’16 includes a number of robust […]

For those of you who don’t have time to read the Salesforce Spring ’16 Release Notes, here are the top three new Community Management Console features that you need to know about: Target Your Recommendations to Specific Audiences The personalization of marketing is becoming ever more important in a world where customization of products is […]

Psssttt! Wanna know a secret? Of course you do! Rumor has it the secret to growing your channel business (and you bottom line) is – partner engagement. You might be thinking (well duh, that’s a given). What you may not have realized is that the rules and means of engagement have changed. Cloud continues to have an […]

We do a lot of blogging about online or digital communities here at Perficient. Why is that? We firmly believe that communities are the backbone for creating the next-generation digital experience. As you think about your organization’s digital transformation, and how you can extend the power of Salesforce’s CRM and cloud platform to enhance the customer experience, […]

The past few months have been an exciting adventure, since starting my career at Perficient as an Associate Business Consultant. I am working out of the San Francisco office, where I am a proud member of our growing Salesforce practice. At Perficient, having a voice in the industry as a thought leader and giving everyone an opportunity to develop their personal brand is […]

“Remove everything that has no relevance to the story. If you say in the first chapter that there is a rifle hanging on the wall, in the second or third chapter it absolutely must go off. If it’s not going to be fired, it shouldn’t be hanging there.” — Anton Chekhov Scope creep, or the addition […]