Posts Tagged ‘CIO’

5 Ways to Drive Customer Centricity: Advice for the CIO

Who do you consult when Outlook isn’t working? What about when issues arise with your messaging platforms? Or, worse yet – when your customer experience platforms aren’t working properly? You likely answered “IT” when thinking about these situations. For years, businesses have charged IT with providing stability, consistency, and reliability. However, keeping the lights on […]

Security in the Age of Cloud Computing

As a former CIO, I believe the most important aspect of an IT organization’s job is to protect their IT infrastructure and data that resides within it through advanced security. While it is obviously important to implement new technologies and applications, if the environment is not safe then nothing else matters. Part of this responsibility […]

Netflix or Blockbuster – Justifying the Spend

Digital innovation continues to disrupt industries at lightning speed. Today’s organizations are transforming their entire business – from strategy to operations, technology to culture – to better deliver value to their customers. In 2017, we compiled the top 10 trends leaders needed to know when it came to their digital transformation journey. In this 10-week […]

Innovation And Digital Are Changing Life Sciences

The industry continues to flex its muscle when it comes to innovation through the use of digital technology. While life sciences companies over the years have tended to be laggards in this respect as compared to other industries, they’ve really come to understand the importance of using digital technology. It’s a necessity. It’s an integral […]

Trend Tuesday: Upcoming Digital Transformation Developments

Digital Transformation captures the mindshare of modern CIOs and for good reason. As consumers demand more out of their business experiences, organizations must catch up or face irrelevancy. However, while much of the consensus around Digital Transformation remains on the surface, the real pressures concern the oncoming IT trends for 2018. Forrester is one of […]

Oracle Enterprise Management Updates

Increasing Cloud Use [Trend To Watch]

Gartner recently put out a press release that is quite memorable. It begins with: “By 2020, a corporate ‘no-cloud’ policy will be as rare as a ‘no-internet’ policy is today.” The chances are low that many companies maintain such success-hindering policies, but there are plenty of companies out there that are slow adopters, especially in […]

Giving Thanks for Cloud Computing

This week I am back at home in Northern California celebrating Thanksgiving with my family. Our Thanksgiving dinner is unique, with a blend of American dishes like turkey and cranberry sauce mixed with Chinese noodles and dumplings. In all, there is something for everyone at the table and one can go home satisfied with what […]

How We Know J.P. Morgan Is Serious About The Cloud

I love headlines like this: J.P. Morgan Creates Executive Role to Lead Cloud Services. It helps me understand what’s important to a company and tells me that a company’s focus area is real. As financial services companies continue their efforts to become more efficient in a time in which regulatory demands and low interest rates […]

Bank With High CX Score Mentions “Customers” More

As I mentioned in a previous blog post, Michael Porter, a colleague of mine, was live-blogging at last week’s Forrester CXNYC event, a conference for customer experience leaders, innovators, and practitioners. During one of the presentations he attended, George F. Colony, the CEO of Forrester, discussed how customer experience has become the most critical barrier […]

McKinsey Advises Pharma: Focus On Solutions, Not Assets

In a recent post, I took an in-depth look at the first of three critical themes for success in the digital age, as identified by McKinsey & Company through interviews with 20 pharma executives: 

Deutsche Bank’s Big IT Plans

IT system consolidations seems to be an ongoing trend in the financial services industry. In March, I shared J.P. Morgan’s plan to shrink the number of IT applications it uses by an overall 25%. Today, the story is about Deutsche Bank, Germany’s leading bank, who has a strong position in Europe and a significant presence […]

McKinsey Discusses Impact Of Healthcare Changes On Pharma

In a recent blog post, I mentioned the three critical themes for success in the digital age, as identified by McKinsey & Company through interviews with 20 pharma executives: 

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