Posts Tagged ‘best practices’

Constant pressure from shareholders and upper management to improve the bottom line are driving factors to business leaders searching for new ways to be more effective and efficient. One of the many tools available to them is Enterprise Performance Management. Broadly defined, Enterprise Performance Management (EPM) is managing the profitability and performance of your business […]

Have you heard of The Whole30? It’s a diet that focuses on eating the right things, and only the right things, for a 30 day period. At its core, it’s more than a diet; it’s promoting a behavior change. Here’s how it works.  For 30 days, you may eat only whole foods. Eat all you […]

ZDNet published an article this week on the importance of Change Management for a Digital Transformation. In the article, they cite Under Armour’s recent SAP implementation and how the lack of Change Management led to significant project issues. It’s worth a couple minutes of your time to read the article linked below. Under Armour cites […]

Does a Secret Formula for Self-Service Success Exist? While customer service is not rocket science, customer self-service is definitely an art form that takes some time to truly master. It’s not as simple as waving your magic wand, and it definitely comes down to more than just implementing the right online community platform. From the […]

How Do I Migrate to Lightning Knowledge with Multiple Article Types in My Org? As mentioned in my previous blog, Salesforce tends to recommend Lightning Knowledge for new customers or customers with only one article type in their org.  However, just because you don’t exactly meet the ideal criteria doesn’t mean you can’t or shouldn’t […]

At the end of a successful deployment or when a Salesforce org has been up and running for a while, clients often find it useful to dedicate a certain number of hours toward general or function-specific support. These support hours can be used on an “as needed” basis for questions and org enhancements. We typically […]

Focus On the People Not Just the System When implementing a new system such as Salesforce, regardless of an organization’s project management methodology (waterfall, agile or a hybrid), the approach is usually taken with the “lets get it done, can do” attitude. While this approach is helpful in completing the project on time and on […]

The eMarketer Digital Transformation 2017 report has a lot of common sense discussion on Digital Transformation packed into 18 pages. (Thanks to Erin Moloney for the report) Without revealing everything, I want to highlight a couple items that make a lot of sense.  The first is that Digital Transformation is a business driven event.  Something […]

The first Adobe Rockstar contest and session took place during last week’s Adobe Summit 2017. A few months ago, marketers and technologists submitted their top Adobe Experience Manager (AEM) tips, and five AEM gurus won a free pass to attend Summit as well as the opportunity to present in the session, Adobe Experience Manager Rockstar: The top tips […]

Integrating data from non-Oracle source systems with an Oracle prepackage solution is a common practice that requires source to Target integration. While implementing BI Apps/Oracle EHA (Enterprise Healthcare Analytics) with a new source, I used several best practices, which can be leveraged while integrating a new source in an Oracle Warehouse using ODI. As a […]

I love yard work. There’s something about the satisfaction that I get when I mow my grass, particularly the instant results and fruit of my labor, that I just can’t get enough of. Well, it’s spring where I live, and the season of yard work is upon us. A warm and wet winter has my […]

Migrating from one technology to another always has its unique challenges, and migrating from Zendesk to Service Cloud is no exception. However, we’ve done a migration or two (more like 10 or more) and consistently get the same migration questions from clients. In case you missed it, we’ve already covered ten reasons why we see customers […]