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Financial services firms challenged in using data to serve customers

“Retailers are light years ahead of Wall Street in analyzing their data to find out what their customers want,” said to Peter Giordano, managing director at Oppenheimer & Co. “Instead of analyzing customer data, the industry still relies on salespeople, relationships and actual trades to tell us what clients want.” Big data might be a […]

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Banks Have a Handle on KYC, Lack KYV Guidance

While most banks have a better grip on Know Your Customer requirements than they did years ago, the challenges and risks of non-compliance continue to grow as regulators focus on sources outside the financial institutions’ walls. What is the impact of a failed risk management program as a result of actions committed by a vendor or service provider? Your financial institution may be […]

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Transform for Tomorrow: Navigating New Forces in Financial Services

New market forces and key drivers have forced financial services companies to redefine the way they do business with consumers and corporate clients. To enable long-term competitiveness, firms are thinking about new ways of thinking, innovation and executing winning business and technology strategies around: growth and profitability, new business models, risk management and efficiency and […]

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Apple Aims to Transform Consumers’ Financial Lives

In addition to the iPhone 6, iPhone 6 Plus and Apple Watch unveiled this afternoon, Apple also announced Apple Pay, the long-awaited mobile payments platform, creating quite a buzz in the payments and financial services industry. Apple has taken a leap of faith jumping head-first into contactless payments, biometrics, wearables and tokenization with the new iPhone 6 and […]

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Success Factors for Ensuring Compliance with CCAR Programs

Banking organizations continue to face a changing regulatory landscape. Compliance failures can result in stiff financial penalties and reputational damage that can negatively impact an organization. Some bankers may view compliance as a necessary evil. An opposing point of view is that regulatory exercises are an opportunity to achieve organizational growth.  While most organizations are focusing on improving the efficiency, […]

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Six Key Things for Delivering Secure Data in Financial Services

While attending a recent Wall Street Technology Association (WSTA) seminar in New York, I participated in a discussion with other members (financial institutions) and service providers around the topic of data security. I think it’s safe to assume that everyone acknowledged the cost of handling a data breach far outweighs the cost of proactively securing data […]

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Top 5 Financial Services Technology Trends – June 2014

Trying to stay ahead of the curve when it comes to IT issues is a challenging task. Emerging technology forces in the financial services industry are already impacting business. The convergence of these forces does present challenges; however, it also provides a window of opportunity for financial institutions to elevate business performance and gain a […]

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The Evolution of Financial Services Has Already Begun

Today we’re featuring a guest post from Krystle Vermes, marketing manager at Seismic, discussing how financial enterprises and financial advisors must stay ahead of the game with clients. Seismic is a Perficient technology partner and will be joining us on May 20 at 1:00 ET for a webinar, “How to Improve Sales Performance with Next Gen […]

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What’s on the Horizon for Content Management in the Industry?

According to both Forrester and Gartner, the enterprise content management (ECM) market shows continued growth. So, what’s on the horizon for content management to better meet the changing demands of financial services companies? What if my marketing department could create up to 500% more sales collateral? How can regulatory compliance workflows for investment product reviews be less of a burden for our relationship […]

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4 Global Business Functions You Must Modernize

The financial services industry is in the middle of rampant disruption and it’s only the beginning! The intersection of technology and customer behavior will only continue to drive further change in the industry. To keep pace with this new fast-paced banking environment, traditional banks and financial services companies need to increase business agility, make technology investments […]

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Top 5 Financial Services Technology Trends – March 2014

Trying to stay ahead of the curve when it comes to IT issues is a challenging task. Emerging technology forces in the financial services industry are already impacting business. The convergence of these forces does present challenges; however, it also provides a window of opportunity for financial institutions to elevate business performance and gain a […]

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Bankers Get a Compliance Wake-up Call with Data Breach

While most of the mass media news about Target’s card data breach has focused on the direct effects on consumers, the forensics of the breach are starting to trickle out through specialists like Brian Krebs, and they’re really fascinating. At the highest level, it appears the attackers seem to have been able to enter the […]

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IBM Connect Features TD Ameritrade’s Social Business

There’s been a lot of buzz on Twitter this week around IBM Connect. The Perficient IBMers and Portals, Web Content and Social team are in attendance at IBM Connect and actively blogging about some of the sessions highlights at the show. One of the biggest stories out of the financial services and banking industry there […]

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Perficient’s Top 5 Fintech Posts of 2013

A lot has happened in the banking and financial services world this year. From the debates over a potential digital wallet revolution to the proliferation of mobile devices and big data – there was a lot to discuss! Here’s a look back at five of our top posts covering financial services technology trends and challenges.  […]

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Will Banking CMO and CIO Collaboration Be Critical in 2014?

CMSWire and a peer from our Portals and Social Business practice both shared a pretty cool infographic from Gartner that illustrates the need for CMO and CIO collaboration to define an organization’s digital direction. I thought I’d put it into context though for the financial services industry with a brief post. The topic of customer […]

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Exploring Social Connectivity in Retail Banking

A Perficient colleague in our Portals and Social practice, Brendon Jones, posted a blog yesterday, “Re-energizing the retail banking experience” which talked about the shift in retail banking towards the use of social technologies to deliver value in mobile services for money management. As the McKinsey Quarterly source he mentioned referenced, social networks have become mainstream with […]

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Credit Cards: Recent Trends Show Demand for Value-add

It is mid-November and the holiday season is almost upon us. With the Thanksgiving holiday only a week away, my mailbox is already starting to fill up with store catalogs, coupons, and flyers for Black Friday shopping deals. There is also one other thing I am increasingly seeing in my mailbox of late – credit […]

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Who doesn’t love a cool m-commerce and payments infographic?

As a digital marketer on a quest to continually create meaningful content for the financial services and retail industry, I have an appreciation for visual content that brings clarity to topics and paints a picture for viewers to better digest content in new ways. PYMNTS.com’s Innovation Project 2014 created a mobile commerce ecosystem infographic designed […]

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Ready for the Next Wave of Data-Driven Marketing in Banking?

I recently came across a book for bank and financial marketers written by Jay Kassing, one of the world’s most respected data analytics experts in the industry.  The Financial Brand actually featured his book on its site last week along with some excerpts from the book (reinterpreted for the web). One of those excerpts stood […]

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Taking Payments under ‘Siege’

Paying the babysitter. Buying clothes at a retailer. Sending a family member money for a birthday. Innovation in doing these single transactions seems easy, right? An email, a text, a custom application, an NFC bump, or a personal card reader all work well and ‘feel’ like the future. As SME’s, we’re getting pretty good at making […]

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