Posts Tagged ‘analytics’

My colleague, Elizabeth Dias, recently pointed me to a white paper from Akamai, the global leader in content delivery network (CDN) services, which discussed eight considerations for enabling digital transformation in financial services. For those not familiar with digital transformation, the trend revolves around using newer technology to improve the overall customer experience. It’s about […]

Understanding your clients is paramount. The more you know about them, the more effective you can be at winning their business. For the fifth year in a row, Gartner reports that business intelligence (BI) and analytics has remained the number one priority for financial services companies. In fact, the research firm forecasts that the BI […]

Welcome to “Big Data and You (the enterprise IT leader),” the Enterprise Content Intelligence group’s demystification of the “Big Data” . The words “Big Data” are thrown around board rooms like a magic fix to any data related shortcomings the enterprise has. “Big Data” is not a magic wand, but the technologies which fall under […]

We thought it might be helpful for you if we pulled together all of Perficient’s resources to-date related to digital transformation. Happy discovering! Digital Transformation “Boot Camp” Digital Transformation: Part One: Laying the Groundwork for Success Digital Transformation: Part Two: How the Customer Experience Drives Digital Transformation Digital Transformation: Part Three: Building a Mobile Foundation […]

We periodically take a closer look at the trending topics we are seeing in the financial services based on the work we are doing with clients, and the conversations we are having with industry leaders. According to Gartner, growth is the number one goal among senior-level executives in the financial services industry. How can they […]

The only thing I have found disappointing about Coveo’s analytics-based machine learning service, Reveal, is that it wasn’t available sooner. I have struggled to help clients adjust and tune the relevancy of their search engines for many years. After spending the better part of a week in-person with the Coveo founders and leadership team, I can say that Reveal […]

David Meyer, VP and CIO of Graybar, sat down with Perficient’s Managing Principal for Strategic Advisors, Mike Porter, to discuss customer centric IT trends inspired from Forrester’s 2016 predictions, “With digital now reaching deeper into the domain of business operations and products, 2016 will be the tipping point where a new breed of Customer-Obsessed CIO […]

If you haven’t noticed by now, 2016 is a year when the patient data story will become increasingly complex. In this 2016 trends report we have already witnessed: Increased ownership of data by patients Increase in patient generated data by way of mobile device Challenges around the security of data in the growing world of […]

It has been my experience that when applying the proper predictive tools strategies to critical assets, it gets confusing about where to apply capital expense, training, and people. Here are 3 factors to help determine which predictive maintenance tool to use first: Always start with the asset life cycle plan (6 months, 6 years, etc). […]

Customer experience, or CX, is the sum of all interactions a customer can have with a brand. What a customer thinks of a brand becomes the overall brand perception and trumps the company’s view of itself. For more and more organizations, digital transformation is the process that drives customer experience advancement. Digital transformation is a means […]

  At IBM Amplify, James McCormick, a Principal Analyst at Forrester discussed how to use Digital Intelligence to optimize your customer experiences. First, James defined what is Digital intelligence – its just digital analytics, which is really just web analytics. The age of the customer is upon us, brought on by the winds of digital […]

Assembling the vast amounts of data in healthcare is both a technical and political challenge. I’ve worked at or with multiple hospitals where the finance and clinical teams never really collaborate and therefore the lens put on either domain is not terribly realistic. Truly merging and using the data requires organizational transparency and a commitment […]