Posts Tagged ‘AI’

Money20/20, the world’s largest conference geared towards the financial services industry, brought big announcements from heavy hitters at its 2016 event. Bank of America’s head of digital banking, Michelle Moore, introduced Erica (a play on the company’s name), a digital assistant driven by artificial intelligence, predictive analytics, and cognitive messaging. The technology, which can also […]

This past Sunday, Hollywood celebrated the achievements of film with the 89th annual edition of the Oscars. What was once a small gathering in the Hollywood Roosevelt Hotel has now become a global extravaganza of glitz, glamour, and inspiration. While the Academy celebrated the latest achievements at the movies, they must also look forward. While […]

It’s the beginning of February, which means that tax season has begun. Mixed between the mess of W-2 forms and receipts are overwhelmed tax preparation professionals working towards the yearly April deadline while navigating through a complicated tax code. Whether you’re a first-time filer or have numerous done it many times before, missing a few […]

Tax season is here. Many of us are in the midst of scrambling to collect the tax forms that arrive via snail mail and electronically. Once we believe we have all the forms that are required to complete our taxes, we log into one of the myriad tax preparation software applications on the market, send […]

While we can’t always be certain which trends the new year will bring, we can offer predictions based on our conversations with industry executives and our customers, looking at what companies have accomplished in the past year, and the initiatives they already have in place for the future. In fact, that’s exactly how we compiled […]

Similar to the way digital transformation means different things to different people, there are myriad types of projects and initiatives that fall under the concept of digital transformation, including: Implementing methods that enable changes to be made quickly on digital platforms, such as websites, mobile, social, and portals Developing websites and portals that are mobile-friendly […]

As we move into 2017 and most of us are still recovering from the Christmas party, I want to pass along some focus areas for data gurus in 2017. I’ve provided some insights from industry analysts (Gartner, Forrester), Venture Capitalists, and the multi-million dollar software companies that are driving the next wave of data and analytics such […]

“On the eleventh day of Christmas my IT guy gave to me, 11 automated actions” Though controversial of late, automation has become fashionable in its use in business and technology. From self-driving cars to self-serve kiosks at supermarkets, the rise of automation has been transformative to human interaction and business operations. Much of automation has […]

Most digital transformation initiatives begin with customer journey mapping, a process that helps one fully understand the dynamics of the target customer and their behavior. Journey mapping connects the dots from a customer’s initial interaction with a brand, through their entire experience with that brand via multiple channels (e.g., website, mobile app, phone call, direct […]

In today’s digital age, consumers have evolved to become far more independent and self-sufficient. They expect access to information, services, and products to be quick, easy, useful, engaging, and even entertaining. Businesses that are not yet meeting these new expectations are falling behind the curve. But this particular curve is not just the trend of […]

While it means different things to different people, digital transformation is a movement. According to the research firm Altimeter, the definition of digital transformation boils down to this: “The realignment of, or new investment in, technology and business models to more effectively engage digital customers at every touchpoint in the customer experience lifecycle.” Digital transformation […]

We have become a digital society. We use mobile devices to guide us through rush hour traffic, to find a great new spot for lunch, to research recipes for dinner, to do our shopping, to track our exercise, to entertain, to connect with friends and family, and to wake us up the next morning to […]