Technical

On our Optimized Global Delivery blog, Cathy Zhang reviews QA solutions for SharePoint upgrades: As SharePoint gets stronger and stronger, SharePoint Online and SharePoint 2016 have more new features and abilities. Enterprise can provide more functionality to business users with less customization and at a lower cost. According to the upgrading solutions, QA strategy needs […]

New Year – new data compliance. As analytics and big data continue to gain acceptance in the enterprise, governments are catching on and developing regulations to curtail abuse and monitor responses to data breaches. In particular, organizations doing business in Europe will need to comply with The General Data Protection Regulation (GDPR), set to go […]

Data and technology play a significant role in the future of finance; however, many tried-and-true best practices are still critical for winning (and keeping) customers. We have seen an incredible change in the financial services industry, especially as it pertains to the customer experience. Whether through robo-advisors, better user design, or chatbots, customers have become […]

Pete – “This year we have the budget to replace our existing data replication technology.” Harry – “Good to hear. Have you evaluated any tools or services?” Pete – “I recently attended an Amazon Web Services (AWS) seminar hosted by our cloud services team. They showcased many managed and core compute services. Harry – You […]

The purpose of implementing new technologies in your omni-channel contact center is to delight and better serve customers and create brand loyalty. However, implementing disparate new communication channels more often than not annoys customers, rather than delighting them. Customers will inevitably have problems or questions about your products or services. A product may need to […]

Read part 1 here. In part 1 of this 4-part blog, I discussed articulating your desired tool requirements.  This is important as you need to ensure that the technology team’s needs are met and that the business understands why it is important to make this purchase.  Here in part 2 of this blog I will […]

From my earlier post (Post 1), we talked about what EPM is and how it can help organizations.  This post will focus on starting the process to determine what the organizational needs are.  This is the first step in determining which applications to select and implement.  If at all possible, do not buy your new […]

Our country is in the midst of an opioid epidemic. We are seeing staggering statistics of drug abuse, not to mention graphic images and videos of the effects drugs are having on families and their loved ones. While the FDA has taken a serious stance in the fight against drug abuse and has even come […]

One of the most powerful features available within Amazon Connect is the visual contact flow editor. Within Amazon Connect contact flows are not just used for interactive menus, they allow supervisors to dynamically update the settings for each call entering the system and make sure callers hear personalized and relevant options. This is an area […]

With accelerated innovation top of mind for numerous organizations, the past few years have seen an influx of adoption in DevOps for automation, development, and collaboration. Much of this is response to competitive threats, requiring the quick addition of new code and services into applications. Perficient partner CloudBees understands the value of DevOps and recently […]

Recently, a client running Siebel 8.1.1.4 had developed a complex report. If the report were run for a small-to-medium set of data (controlled by querying the data in the user interface (UI)), the report would complete successfully. However, if the report were run for the entire set of data, the report would fail after a […]

EPM Automate EPM Automate is always my one of the favourite topic when it comes to blogging. I don’t see EPM Automate as just a bunch of scripts which reduces some manual task done by users/admins but it also helps in troubleshooting, running reports and much more. This is my 4th blog in EPM Automate […]