Technical

The purpose of implementing new technologies in your omni-channel contact center is to delight and better serve customers and create brand loyalty. However, implementing disparate new communication channels more often than not annoys customers, rather than delighting them. Customers will inevitably have problems or questions about your products or services. A product may need to […]

Read part 1 here. In part 1 of this 4-part blog, I discussed articulating your desired tool requirements.  This is important as you need to ensure that the technology team’s needs are met and that the business understands why it is important to make this purchase.  Here in part 2 of this blog I will […]

From my earlier post (Post 1), we talked about what EPM is and how it can help organizations.  This post will focus on starting the process to determine what the organizational needs are.  This is the first step in determining which applications to select and implement.  If at all possible, do not buy your new […]

Our country is in the midst of an opioid epidemic. We are seeing staggering statistics of drug abuse, not to mention graphic images and videos of the effects drugs are having on families and their loved ones. While the FDA has taken a serious stance in the fight against drug abuse and has even come […]

One of the most powerful features available within Amazon Connect is the visual contact flow editor. Within Amazon Connect contact flows are not just used for interactive menus, they allow supervisors to dynamically update the settings for each call entering the system and make sure callers hear personalized and relevant options. This is an area […]

With accelerated innovation top of mind for numerous organizations, the past few years have seen an influx of adoption in DevOps for automation, development, and collaboration. Much of this is response to competitive threats, requiring the quick addition of new code and services into applications. Perficient partner CloudBees understands the value of DevOps and recently […]

Recently, a client running Siebel 8.1.1.4 had developed a complex report. If the report were run for a small-to-medium set of data (controlled by querying the data in the user interface (UI)), the report would complete successfully. However, if the report were run for the entire set of data, the report would fail after a […]

EPM Automate EPM Automate is always my one of the favourite topic when it comes to blogging. I don’t see EPM Automate as just a bunch of scripts which reduces some manual task done by users/admins but it also helps in troubleshooting, running reports and much more. This is my 4th blog in EPM Automate […]

Custom Launchpad buttons and Experience Editor Ribbon Buttons save time for content authors and improve their experience especially when editing long and complex pages. Launchpad buttons allow them to focus only on those page types they are allowed to create or edit. Ribbon buttons and dialogues give them options to edit fields without going back to launchpad.

This is a 4-part blog intended to give you some pointers to think about when choosing DevOps tools.  In the interest of full disclosure and trying to be as non-biased as I can be, I spent around 9 years in software pre-sales with IBM.  One of the main reasons why I joined Perficient is because […]

Constant pressure from shareholders and upper management to improve the bottom line are driving factors to business leaders searching for new ways to be more effective and efficient. One of the many tools available to them is Enterprise Performance Management. Broadly defined, Enterprise Performance Management (EPM) is managing the profitability and performance of your business […]

Living with disease and undergoing treatment can be life-changing. Patients may not understand their diseases, their treatment options, or even the implications of the medications they’re taking. The process can be confusing, complicated, and worrisome. With digital transformation becoming more sophisticated and prevalent, pharmaceutical and medical device companies have stepped up to the plate with […]