Operations

The Synergizing Idea This hypothesis started when I was part of the potluck-hosting team in my office. Our lead had set targets on taste, quantity, quality, and timelines. Then he said, “We are presenting this food to our clients; let us make it a unique memorable experience for them. Let us ensure that it does […]

Can an issue be a risk? Risk vs Issue : Everyone knows that a risk is an uncertain event that hasn’t happened yet has some probability of occurring in the future. An issue is an event that has already happened. Why Risk? Risk empowers us to think proactively and gives the opportunities to develop the […]

Denver Startup Week is a continuous celebration of everything entrepreneurial and innovative in Denver. This 5-day experience is one of the largest free events of its kind in the world. While here, people come together at numerous sessions and events to celebrate Denver’s thriving pioneering environment. This alone enforces the city’s culture of innovation. The […]

Being a paramedic during the formative years of my working life, I’ve been surprised at how many of the lessons that I learned on the job have translated to the business world. Being a paramedic is a surprisingly boring job. There can be a ton of downtime (a running joke was that EMS stood for […]

In my previous blogs I discussed a variety of non-traditional technology delivery methods including outsourcing and utilization of cloud-based service offerings. My last blog focused on the cloud and that, while healthcare is historically slower than most industries to implement newer technical trends, cloud services in one form or another are used by most providers […]

Adopting customer-patient centricity across your digital platforms can take shape in various forms and it’s essential to achieve in today’s world, but yet many healthcare provider websites are still organization-centric. Making the shift can be hard on knowing where to begin and the blue-sky approach of keeping the customer-patient individual at the forefront through a […]

When you hear the word “robot” like most, you probably begin thinking of a fictional, sci-fi movie – Star Wars; Short Circuit; I, Robot, etc., rarely would you think healthcare. Given the recent uptick in the use of robotics within the health sector, this could soon change. Robotics is not a foreign concept to the […]

Understanding the new current expected credit loss (CECL) regulation, how it impacts an organization, and how to go about implementing and managing a response program will be critical for firms carrying financial assets covered by the accounting standard update. Companies will need to understand the history and lifecycle of their data and processes, and engage […]

Business intelligence, artificial intelligence, intelligent cloud, intelligent edge, big data…the buzzwords are all around. There is a fundamental shift in the way companies are doing business. Many are beginning to leverage their data in new and innovative ways. They are leveraging their data to make critical business decisions, identify revenue growth opportunities and improve customer […]

Recently, I had a Siebel Clinical Trial Management System (CTMS) client requirement to load data into the database, clearly the purview of Siebel Enterprise Integration Manager (EIM). The client sent me the data in a spreadsheet, and it looked something like this: Site_Number Contact_ID Role 800,1,300,500 1-2ASW Pharmacist 6,7,2 1-4RSW Doctor 1,2,4,6,7,8 1-5E33 Lead CRA […]

The goal of any data quality program is to improve quality of data at the source. Once a financial institution’s data lineage capabilities are in place, a key starting point for data quality initiatives is the confirmation of critical data attributes for each major business line and functional area. The data quality program should define […]

Organizations will need to modify or redesign their loss reserve processes and systems based on the new CECL standard in light of the substantive changes in methodology. As CECL requires a forecast of loan losses over the life of the instrument, both at the time of origination as well as the revaluation on an ongoing […]