Integration + IT Modernization

Building good software in the DevOps age is a constant challenge for innovative organizations. Whether it’s maintaining continuous deployment or engaging development teams to remain collaborative, technology can help. The best practices of development converge in San Francisco this year from December 4-7, 2017 for Pivotal SpringOne. With speakers from Google, Comcast, and Microsoft leading […]

We all know that organizations are becoming more focused on the ability to more quickly release applications. Service virtualization is one way to address bottlenecks in the development lifecycle and enable scalability through virtualized testing capabilities. Today, we presented on a webinar with CA, Automate your APIs for Real Testing Acceleration. Ronda Kiser-Oakes, Perficient’s DevOps […]

Perficient is proud to be sponsoring CA World ’17, November 13-17, 2017 at the Mandalay Bay Resort & Casino in Las Vegas. As the premier CA user conference, this year’s event will include thousands of IT professionals looking to understand evolving digital transformation initiatives. If you’re attending the conference this year, we’d love to connect with […]

Halloween brings out the fear in everybody, from icky spiders to panic-inducing surprises. While a broken mirror is an easy fix, what’s truly scary for enterprises is lacking a cohesive integration strategy. Without the appropriate connections, data management, or simplicity, enterprises may find slower paths to market, costing revenue opportunities. Luckily for enterprises, all integration […]

In a previous post on the connect-rtc.js library for Amazon Connect (https://blogs.perficient.com/integrate/2017/10/26/implementing-a-mute-button-in-amazon-connect/), I mentioned that this library needs the “softphone media info” from the Streams API to be able to establish a WebRTC call between the agent and the caller. Let’s take a look at what this softphone media info is and why connect-rtc.js needs […]

Register Today!  Application construction and delivery best practices are key to having a successful go-to market strategy, especially when built with APIs, microservices, and other integration solutions. If you’re serious about changing the way you change your processes, CA and Perficient can show you how you can automate your APIs and create real ROI with […]

Perficient is proud to be exhibiting at CA World ’17, November 13-17, 2017 at the Mandalay Bay Resort & Casino in Las Vegas. Attended by many manager-level or higher individuals, this year’s conference theme is focused on removing the barriers between ideas and innovation through CA’s suite of DevOps, API management, service virtualization, IoT, and […]

When your agents are handling calls in Amazon Connect and need a quick break to look something up for the caller or tell “Disco” Dan to turn the music down in the next cube over, the agents can put the call on hold using the Contact Control Panel (CCP). The caller hears some music from […]

If you’re reading this, it’s probably because you keep hearing that blockchain is the next transformative technology. And while you want to make sure you’re fully informed and in a position to exploit any opportunities this technology could bring to you and your organization, you still don’t fully understand what blockchain means. Moreover, based on […]

Workflows are an important part of every digital experience implementation. Whether complex or simple, both add value to the bottom line through increased user engagement and interaction. Liferay provides the Kaleo Workflow Engine for these very use cases through a portal interface, which involve a variety of users, groups, and roles. To get a workflow […]

In this blog post we show you how to integrate Amazon Connect with Amazon Lex to provide a self-service call center experience. Amazon Connect is a cloud-based contact center solution, very quick to deploy, configure and simple to use. The following 80-second recording illustrates a call to an Internal Help desk, to automatically open a service ticket […]

Depending on the use case call centers can rely on very different KPI’s for reporting. What can be a key metric for an inbound call center often turns out to be merely a nice-to-have if the call center focuses on quick outbound calls. In the end probably the most important reporting feature for a call […]