Integration + IT Modernization

Quick post here to describe the various JavaScript libraries that you may run into doing custom Amazon Connect development. Lily CCP When you load the Amazon Connect Contact Control Panel (CCP), it loads a JavaScript library called Lily CCP that contains all the code needed to work with the Amazon Connect CTI Web Service and […]

2018 may still be several months away, but that shouldn’t stop you from thinking about your innovation goals. As a Pivotal partner, Perficient has been working with several leading enterprise organizations in their technology efforts, and we’d like to help you too. Through November 17, 2017, use our discount code S1P_SPON_PERFICIENT20 for 20% off when […]

Building good software in the DevOps age is a constant challenge for innovative organizations. Whether it’s maintaining continuous deployment or engaging development teams to remain collaborative, technology can help. The best practices of development converge in San Francisco this year from December 4-7, 2017 for Pivotal SpringOne. With speakers from Google, Comcast, and Microsoft leading […]

We all know that organizations are becoming more focused on the ability to more quickly release applications. Service virtualization is one way to address bottlenecks in the development lifecycle and enable scalability through virtualized testing capabilities. Today, we presented on a webinar with CA, Automate your APIs for Real Testing Acceleration. Ronda Kiser-Oakes, Perficient’s DevOps […]

Perficient is proud to be sponsoring CA World ’17, November 13-17, 2017 at the Mandalay Bay Resort & Casino in Las Vegas. As the premier CA user conference, this year’s event will include thousands of IT professionals looking to understand evolving digital transformation initiatives. If you’re attending the conference this year, we’d love to connect with […]

Halloween brings out the fear in everybody, from icky spiders to panic-inducing surprises. While a broken mirror is an easy fix, what’s truly scary for enterprises is lacking a cohesive integration strategy. Without the appropriate connections, data management, or simplicity, enterprises may find slower paths to market, costing revenue opportunities. Luckily for enterprises, all integration […]

In a previous post on the connect-rtc.js library for Amazon Connect (https://blogs.perficient.com/integrate/2017/10/26/implementing-a-mute-button-in-amazon-connect/), I mentioned that this library needs the “softphone media info” from the Streams API to be able to establish a WebRTC call between the agent and the caller. Let’s take a look at what this softphone media info is and why connect-rtc.js needs […]

Register Today!  Application construction and delivery best practices are key to having a successful go-to market strategy, especially when built with APIs, microservices, and other integration solutions. If you’re serious about changing the way you change your processes, CA and Perficient can show you how you can automate your APIs and create real ROI with […]

Perficient is proud to be exhibiting at CA World ’17, November 13-17, 2017 at the Mandalay Bay Resort & Casino in Las Vegas. Attended by many manager-level or higher individuals, this year’s conference theme is focused on removing the barriers between ideas and innovation through CA’s suite of DevOps, API management, service virtualization, IoT, and […]

When your agents are handling calls in Amazon Connect and need a quick break to look something up for the caller or tell “Disco” Dan to turn the music down in the next cube over, the agents can put the call on hold using the Contact Control Panel (CCP). The caller hears some music from […]

If you’re reading this, it’s probably because you keep hearing that blockchain is the next transformative technology. And while you want to make sure you’re fully informed and in a position to exploit any opportunities this technology could bring to you and your organization, you still don’t fully understand what blockchain means. Moreover, based on […]

Workflows are an important part of every digital experience implementation. Whether complex or simple, both add value to the bottom line through increased user engagement and interaction. Liferay provides the Kaleo Workflow Engine for these very use cases through a portal interface, which involve a variety of users, groups, and roles. To get a workflow […]