Management Consulting

  Oracle Industry Connect, the conference designed for executives from a variety of industries, is right around the corner. Like, next week! To those of you planning to attend the event in Orlando from April 11-13, you’re in for a treat. There’s a powerful lineup of speakers who will be discussing the latest trends and […]

  Royal Bank of Scotland (RBS), an organization whose brands provide financial products and services to personal and business customers in the UK and beyond, is putting artificial intelligence (AI) to work in its customer support department. 

  Most of us are aware of voice-enabled consumer products, such as Apple’s Siri, Amazon’s Echo, and Amazon’s Fire TV Stick. But, there’s another type of product that’s leveraging our voices to make life easier. And there’s a good chance you’re already using it. If not, it’s just a free download away: Your bank’s mobile […]

  When J.P. Morgan speaks, most financial institutions listen. A recent Wall Street Journal article outlined the US bank’s $9.4 billion technology spending plan, 40% of which will be allocated to new investments and technology. While new investments and technology are essential, part of the company’s plan is to also trim excess cost. 

  ExxonMobil, the largest publicly traded international oil and gas company, is now leveraging the cloud in a revolutionary way: With ExxonMobil’s new Speedpass+ app, you can pay for gas at Exxon- and Mobil-branded locations using Apple Pay, a simple and safe way to pay within the app. Just open the app and your location […]

With all the tintinnabulation about customer experience and digital transformation, its natural to wonder, “Do we need to create a digital strategy for our business?”  Certainly, we’ve seen a lot of interest in “Digital Strategy” across a broad swath of industries.  But is investing the time and energy in building a digital strategy really worth it for your […]

  According to research, approximately 31.8 million consumers in the US experienced credit card fraud in 2014. That’s triple the number in 2013! And the number doesn’t appear to be going down any time soon. On a positive note, credit card issuers are stepping up their game by introducing security methods, such as Europay, MasterCard […]

  Every industry experiences cybercrime, but possibly none more than the financial services space, with an average annualized cost of $13.5 million. In last month’s newsletter, the Financial Services Information Sharing and Analysis Center (FS-ISAC) shared several threats to look out for in 2016. While most are not new, the number of occurrences continue to […]

“…When we think about projects particularly with technology implementations, we are all about getting technology right…unfortunately that doesn’t always define success.” David Chapman Strategic Adviser – Perficient Change Management helps to ensure that the “people” in your organization are ready, willing and able to function effectively as part of the technology implementation and it can be one  […]

  Heavily regulated industries, such as financial services, are often slow to adopt new technology. That’s why it’s no surprise that social media is a scary place to play for financial institutions. But, as with most things in business, if you don’t play, you can’t win. 

  Dislike being asked for your name, account number, and password every time you call the bank? Well, times are a-changin’. Banks are turning to mobile technology for help more than ever before. Bank of America is leveraging thumbprint verification technology that enables customers to automatically be identified, as well as carry out their banking […]

  A few days ago, I shared a list, a much smaller list, of unicorn companies that sit in the healthcare and biotechnology industries. To refresh your memory, a unicorn is a technology-related organization with a valuation of more than $1 billion, typically a start-up, and with no real track record of success. In a recent report, […]