Digital Transformation

While much of the talk about driverless and connected cars is taking place in the U.S., the trend is global. Countries in Europe, like Germany, have made it a top priority. Countries in Southeast Asia and nations like China are also quickly designing a regulatory environment that can support the growth of such initiatives. However, […]

Google likes to put interesting statistics.  While you can’t plan your business around this stat, you can see where the market’s going and what you need to do in your own digital channels. Reminder It’s one thing to say the personalization makes a difference but what does it really take?  Here are some thoughts that […]

In the interest of reducing cost and liability, financial services companies have started withdrawing from the advice market and are requiring non-high net worth individuals to bear responsibility for their own financial decisions. This trend is similar to a trend in healthcare called “patient empowerment,” where doctors no longer make a recommendation for a course […]

In a few short years, the Internet of Things (IoT) has gone from technology hype to reality. IoT is “disrupting businesses, governments, and consumers and transforming how they interact with the world.” 1 Adoption rates for IoT are accelerating – reaching nearly 43% of enterprises worldwide.2 However, the IoT applications we see today are only […]

In simplest terms, blockchain is a technology that enables value to be transferred using only software; that is, without the need for trusted intermediaries. It is a record-keeping system where transactions are executed, validated, and recorded publicly. Let’s break down blockchain: 1. Blockchain is the technology behind bitcoin, the electronic currency. It is not the […]

One of the most fascinating effects of driverless and connected car technology is its financial impact on the customer-facing side of the automotive industry. According to Chris Ballinger, senior vice president and chief financial officer of Toyota Financial Services, approximately 87% of Americans who buy a new car finance it. In the U.S., 30-50% of […]

Clients are more empowered than ever to make their own informed decisions, which has led to a dramatic shift in their expectations of financial services companies. Clients expect to be provided with the kind of personalized advice, support, and tools they used to only get from their financial advisors. While offering choices is an important […]

What’s New In Azure? This session was led by Michael Collier. He talked about some of the new features in the Azure portal. The following are my notes from the session: Storage Service Encryption Data encrypted at rest Can have automatic key management Automatically encrypted on save and read Vulnerability Assessment in SQL Runs scans […]

While the benefits of driverless and connected cars are obvious, there are plenty of negative implications as well, many of which we can’t even predict. However, cybersecurity and data privacy are the most obvious issues. The technology that enables cars to function on their own, perform better, and enhance our driving experience comes with a […]

Financial services institutions have several options when it comes to improving the decision-making process for investors. Reduce options Probably the least-attractive idea for many providers is the notion of limiting the number of options available to clients. Though there are many examples in the manufacturing industry where decreasing the total number of different products in […]

Gain all the advantages of a cloud contact center while still leveraging your investment in Office 365 or Skype for Business with Clarity Connect. Clarity Connect was developed exclusively for and is native to Skype for Business. As a result, no additional software clients need to be installed – agents and supervisors can just open […]

ZDNet published an article this week on the importance of Change Management for a Digital Transformation. In the article, they cite Under Armour’s recent SAP implementation and how the lack of Change Management led to significant project issues. It’s worth a couple minutes of your time to read the article linked below. Under Armour cites […]