Cloud

The energy industry comes with its own unique set of factors; deregulation, volatile markets, consumer demand, and investor expectations have increased competition and created new opportunities. Keeping our client’s strategic, financial, and regulatory needs in mind, we are dedicated to furthering the industry, especially as it relates to technology, business optimization, and digital transformation (as […]

It’s impossible to keep up with all the developments and breaking news that surround Salesforce. Luckily, you’ve got us. Here are some of the top stories of the past week. Why Everything You Ever Thought About Salespeople Is Wrong Salesforce set out last year to try to do our part to debunk some of the […]

Global companies face a common challenge balancing intercompany accounts across ledgers. Failure to balance intercompany accounts and identify and eliminate intercompany transactions may put the company at audit risk. I spoke about this issue at last year’s Collaborate conference, and I’m looking forward to returning this year to tackle it again. If you’re attending Collaborate […]

Blockchain was 2017’s technology buzzword of the year, inspired by developments in cryptocurrencies and a desire for more secure transactions. Blockchain technology has the potential to transform enterprise business models through cost reduction and increased operational efficiency. Yet, there are challenges to adopting Blockchain, as it is a nascent technology. Some of these challenges include: […]

Newsflash! Customers expect a branded, consistent service experience just about everywhere. (Shocking, right?) While this news is not particularly ground-breaking, the way certain businesses are approaching the customer service challenge is. Customer communities offer a variety of important ways to connect with your customer: you can engage with them, send offers and other helpful information, […]

When Microsoft and Adobe announced their partnership in 2016 to pair Adobe marketing technologies with the Microsoft cloud, we were excited: Not only would two of our top partners be working together, but they also shared our goal “to help enterprise companies embrace digital transformation and deliver compelling, personalized experiences through every phase of their […]

Perficient is proud to be a sponsor at Collaborate 18, which is being held April 22-26 at Mandalay Bay in Las Vegas. If you have never attended this event before, what are you waiting for?  It’s a great opportunity for the Oracle user community to come together to share and learn through 1200+ education sessions, panels and networking events. […]

It’s no secret that Salesforce is a leader the industry when it comes to customer service technology, with many current users looking to increase their investment. According to the Forbes, “61% of service organizations are increasing investments in actionable analytics within Salesforce. Integrating systems, reducing duplicate data entry, and implementing more responsive customer service are […]

If your organization is looking to improve its application development and business operations, IBM Think (March 19-22) is the place to be. Our subject matter experts will be holding a variety of sessions, including the following around business process management (BPM), API management, and Websphere. The following are a few of our sessions: First-Ever Implementation […]

Cognitive computing is an emerging area, with numerous use cases in manufacturing, education, commerce, and customer service. According to IDC, 90% of organizations will leverage cognitive computing by 2021 and 40% of digital transformation initiatives will use cognitive services by 2019. With use cases beginning to bear fruit in success, our customers have begun to […]

Amazon Connect and Dynamics 365 Microsoft and the contact center—it’s been an on-again, off-again relationship. While Microsoft has tried various strategies and tactics to grab a greater stake in the contact center world, it’s safe to say they haven’t exactly been an industry disrupter. Last year, Amazon entered the contact center market in a big way with […]

Did you hear? The world’s #1 healthcare engagement platform made some exciting announcements at the Healthcare Information and Management Systems Society (HIMSS) Conference in March 2018. The HIMSS Experience After arriving on site, thousands of healthcare professionals approached the convention center and slowly trickled into the vendor hall, ready for the influx of new healthcare […]