Customer Experience + Design

I guess I could’ve used “fail” instead of “go on forever,” but I chose to use the latter here for a reason. For smaller initiatives, you occasionally get the former, but as is so often the case with those large enterprise endeavors, it’s the latter. I’ve seen this occur time and time again, a couple […]

Healthcare patients spend less than one percent of their life within the walls of a healthcare facility. Yet, more than 99 percent of their life that determines if they return to or maintain their health is spent outside of healthcare facilities. Forward thinking healthcare providers recognize this and realize that active, engaged patients are more […]

When our Service Cloud clients ask us what we think of “Big Data” – we usually say that it really boils down to “smart(er) use of data”. What does that mean for Customer Service organizations? Setting aside the technical challenges – let’s look at some of the potential benefits of Big Data Technology for your business.

A mobile colleague pointed out a blog post that really hit home based on some recent estimating work I had done.  If a client comes to you and asks for a web-based application that satisfies some business need, you discuss the high-level requirements, get an idea on sizing and tell the client 5 months and […]

Traditional and innovative costing models can enhance or inhibit accuracy and efficiency in costing processing. An introduction of a hybrid system may fortify the acceleration in new regulations and modifications to existing operations and methodologies. Since both organizational costing methods and service line billing and payment systems have intrinsic advantages, a hybrid cost methodology would […]

In a previous blog posting, I introduced Perficient’s Big Data Stack in order to provide a framework for a Big Data architecture and environment. This article is the second in a series of articles (click here for the first article on the Application tier) focusing on a component of the Big Data Stack. The stack […]

IBM Connect 2013 wrapped up last week and overall it was a great conference.  Social Business is on the rise and many IBM products such as IBM Connections are at the heart of meeting social business needs of organizations around the world.  At the conference I presented a case study with Fluor Corporation on how […]

Chris Hayes, solution architect at Perficient, recently posted a blog on the UI redesign of the US Electronic Medical Records System (EMS). In November 2012, the White House announced a challenge to redesign the US EMS. Here’s a snipit from Chris’s blog post: Last November a design challenged was proposed by the White House – […]

Over the last couple of years I’ve really enjoyed learning the ins and outs of photography. It has been the creative outlet that I needed that is similar enough to user experience design, but different enough that it doesn’t feel like work. Now that I’ve been shooting for awhile now, I’m finding that many of […]

The video highlighting the new design of the Chevrolet Corvette has been revealed, and it’s mighty impressive. What’s more impressive about the video is all the passion, creative thought and desire for greatest that is expressed by the designers of the new model is the very same thing that drives us as Experience Designers. As […]

Thursday, Microsoft launched modern.ie, a site with tools to help developers write better code. The tool is really a set of three different components. The first part of the tool is a subscription to BrowserStack, allowing you to test your code on a multitude of combinations of Web browsers and operating systems. This subscription is […]

From the first time I picked up an iPhone, I found the interface intuitive and easy to use. The user experience fit my paradigm for how I would expect to interact with the device, even though I had not interacted with it before that day. Of course, it’s been a few years since that day […]