Customer Experience + Design

The next several years will be an acute period for the inclusion of innovative medical practices, technological advancements, and efficiency of information systems. Previous periods of change in healthcare were based on expanded knowledge, organizational development, and collaborative ventures. However, present and future iterations are deeply reliant on the shared partnerships with industries outside of […]

If you believe you are a good software designer, the great news about creating mobile applications is that with mobile apps: design is everything. Time and time again, it has been show that users value good design and its impact on usability. As with everything else in life, we’re all individuals, with different preferences and […]

Smartphone penetration in the United States has reached 55% of the general population* and and the number of email opens on smartphones and tablets have increased 80% of the last six months**. These two facts have serious consequences for companies and organizations, and their communication platforms. Beyond the obvious need to build email to appear well-formed and structured […]

As experts in innovative customer support, our team is knowledgeable about a wide range of support products (not just Service Cloud). In fact, we’ve worked with many fast growing companies who started out with a lightweight support tool like Zendesk when they only had a handful of agents. Many of those same companies have come […]

The healthcare IT field is rapidly developing and changing. Emerging technology and updated regulations put pressure on healthcare providers and health plans to stay ahead of the curve. Perficient creates a monthly list that explores some of the current topics and issues in health IT. This list examines the most talked about issues and technologies […]

One of the key ways to improve productivity in healthcare is to become more efficient at interoperability within a healthcare organization and between healthcare organizations. Sharing quality reporting results is a good example of a healthcare area faced with challenges in interoperability and efficiency. According to the Agency for Healthcare Research & Quality, the United […]

At the end of the third day of SxSW, I sat in on a session about Behavior Change and how design can use that as a value proposition. Chris Risdon, of Adaptive Path, was the speaker, and it was great to sit in on this topic again and see how much it’s matured since the […]

This session was full of mobile and online banking statistics, strategic direction and insights from two of the top retail banks in the U.S.  Accompanied by Fiserv and Backbase, banking leaders from U.S. Bank and USAA shared stories of customer adoption and penetration of mobile, tablet and online channels.  USAA has been in the news […]

Our financial services team spent the past few days at Bank Innovation 2013.  The conference was jam-packed with some great information, some amazing people, and some awesome conversations.  Over the course of the next few days, Perficient’s blog will feature our thoughts and highlights from a number of the panels.   First up, a recap […]

Earlier this month at the HIMSS 2013 Conference, Perficient’s Liza Sisler spoke with Dave deBronkart, better known as ePatient Dave. Dave and Liza discuss the unique roles of health, care and medication in engaged healthcare and the idea that the patient is the key to bringing all three aspects together in order to provide better […]

The third day of SxSW started off with a provocative session given by Golden Krishna (website) on the concept of No UI and the invisible interface. On the surface, I really enjoyed the presentation and the material that Golden covered, but I didn’t “fall in love” with his argument as many others did. In fact, since the […]

I’m looking for a new primary care physician. Let’s refer back to my earlier post on how enabled patients pick a healthcare provider. Then, let’s go a step further. Yes, it’s important to have a real and authentic voice and to provide trusted healthcare content. However, we are still left with an all important marketing […]