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Customer Experience + Design

My 4 Days in the Desert with Adobe – Part 1

In mid-December, I attended the Adobe Worldwide Sales Conference in Las Vegas. It’s a time when Adobe invites its entire sales organization – along with Adobe’s key partners – to discuss the past year’s performance, celebrate the major sales successes, and layout the company’s sales and product strategies for the next year. As Forrester & […]

Getting Scientific About Healthcare Social Media: Medicinal Sites

The journey into the (officially scientific) exploration of healthcare social media would not be complete without a look into the realm of healthcare specific networking sites that I’ll playfully call “medicinal sites.” These are closed sites that are aimed exclusively for those with either a certain designation or disease state. In today’s lineup, we will […]

Improve care coordination with direct secure messaging #HIMSS14

Direct secure messaging (DSM) is a transmission standard promoted by the Office of the National Coordinator for Health Information Technology that meets the Meaningful Use Stage 2 requirements of electronic health records (EHRs). It works much the same way as regular email, but the message is encrypted, which prevents unintended use of the protected health […]

What will it take to decrease nursing home readmissions? #HIMSS14

HIE, clinical data, quality measures, financial and claims data along with healthcare analytics – what does it take to decrease readmission rates in nursing homes? There is so much attention these days on making the most of all of the clinical and financial data regarding healthcare, hospital readmission costs and reimbursement, but do we really […]

Getting Scientific About Healthcare Social Media: Social Networks

Thus far we have covered both blogs and microblogs as we walk through the official scientific study that was completed by the University of British Columbia on the uses of social media in medicine and healthcare. Today we move into the wide world of social networks. Ask ten people in the know to define what […]

Creating a single best view of the patient #HIMSS14

As healthcare organizations prepare for full scale integration of electronic medical records through EHR and enterprise wide data warehouse initiatives, identity resolution is a priority for everyone. A Master Person Index (MPI) is a solution intended to solve the common problem where multiple systems or applications within the organization gradually become inconsistent with the most […]

The Importance of Marketing in Healthcare – #HIMSS14

Joan Rothman, Director at Perficient, recently wrote a blog post about the new landscape of healthcare marketing: You see the commercials on TV, the alluring websites, digital advertising in airports, on billboards, on the radio, in magazines, everywhere. Let’s face it, the war for patients in healthcare is in full swing. Whether you are a […]

Getting Scientific About Healthcare Social Media: Microblogs

In this blog series, we are highlighting the social media categories presented in “Social Media: A Review and Tutorial of Applications in Medicine and Health Care.” This was a study conducted by the University of British Columbia, which offers an extensive digest of the vast uses of social in medicine and healthcare. Today we’re going […]

Making Search Work in Communities – Part 2

If you saw our overview post last week on making search work in Communities – you’re probably looking for more info on each option. Here at Perficient we believe that “seeing is believing”. For each search option covered in our previous post, here are some screenshots and details to help you figure out which option […]

Analyzing the healthcare industry tipping point using Therbligs

Do you remember therbligs from your Operations Management class? The word therblig was the creation of Frank Bunker Gilbreth and Lillian Moller Gilbreth, American industrial psychologists who invented the field of time and motion study. It is a reversal of the name Gilbreth, with ‘th’ transposed. Therbligs are 18 kinds of elemental motions used in […]

Getting Scientific about Healthcare Social Media: Blogs

Earlier this month, I happened upon an actual scientific study of the use of social media in medicine and healthcare conducted by researchers at the University of British Columbia. The study was fraught with terms such as “positivistic epistemologies” and “critical-interpretivist theory” to add the requisite ambiance one finds in such studies. All kidding aside, […]

Making Search Work in Communities – Part 1

A vibrant community with an engaged user base will usually contain an incredible amount of valuable content. But as content grows, how do users get connected with the right article that answers their question (in a service community), or the right piece of enablement content that helps them sell (in sales community)? The preferred option […]

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