Cloud

Making Search Work in Communities – Part 1

A vibrant community with an engaged user base will usually contain an incredible amount of valuable content. But as content grows, how do users get connected with the right article that answers their question (in a service community), or the right piece of enablement content that helps them sell (in sales community)?

Google Search

The search bar we all know and love.

The preferred option for many users is, of course, search. With Google Search being ubiquitous to the point of becoming a verb, users increasingly expect company portals, sites, and communities to be easily searchable.

The Digital Essentials, Part 3
The Digital Essentials, Part 3

Developing a robust digital strategy is both a challenge and an opportunity. Part 3 of the Digital Essentials series explores five of the essential technology-driven experiences customers expect, which you may be missing or not fully utilizing.

Get the Guide

So how does search work with Salesforce Communities? Read on for part 1 of 2 with a table of options ranging from fully native to fully custom. Part 2 of this blog series will include more details for each option.

ConsortiumNumber of MembersPremier Financial Services MembersLeader(s)Start DateFocus/Goal
R3CEV84DTCC, American Express, Bank of America Merrill Lynch, Wells Fargo, Citigroup, TD Bank, BBVA, Bank of New York Mellon, Northern Trust, HSBC, BarclaysR3, CEV2014General-purpose platform and technology to design and deliver advanced distributed ledger technologies to the financial services market.
Digital Asset Holdings15Deutsche Borse, J.P. Morgan, DTCC, ABN AMRO, Goldman Sachs, Santander, Citi, IBMDAH2014Capital markets – post-trade settlement. Building distributed, encrypted straight through processing tools to improve efficiency, security, compliance, and settlement speed.
Hyperledger Project 142J.P. Morgan, Barclays, Deutsche Bank, Wells Fargo, UBS, BBVA, Bank of New York MellonLinux Foundation, IBM, Cisco, Intel, SWIFT, DAH2015General purpose blockchain. Open source collaborative effort based on IBM’s Fabric codebase, which was created to advance cross-industry blockchain technologies. It is a global collaboration that includes leaders in finance, banking, the internet of things (IoT), supply chain, manufacturing, and technology. The Linux Foundation hosts Hyperledger as a Collaborative Project under the foundation.
Ethereum116J.P. Morgan, Santander, BNY Mellon, BBVA, Bank of New York MellonMicrosoft, Intel 2017Considering a more distributed approach to self-management rather than the more traditional leadership structure adopted by competing blockchain consortia like R3CEV and Hyperledger. Offers smart contract features that contain a virtual machine, executing peer-to-peer contracts using a cryptocurrency known as Ether.
Ripple75UBS, Standard Chartered, Santander, CIBC, Sumitomo Mitsui Banking Corporation (SMBC), MUFG, MizuhoGoogle, IDG Capital Partners 2012Payments. A real-time gross settlement system (RTGS), currency exchange and remittance network by the company of the same name. The Ripple Transaction Protocol (RTXP) or Ripple protocol is built upon a distributed open-source Internet protocol, consensus ledger and native currency called XRP (ripples).
Kinakuta35Ethereum FoundationMicrosoft,
ConsenSys
2016Working group dedicated to improving smart contracts security.

Questions? Feedback on these options? Let us know and be sure to check back next week for our follow-up post on search, including more details and examples for each option above.

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