Customer Experience + Design

Last week I happened upon a journal article for the Annals of Internal Medicine entitled, “What Can Medical Education Learn from Facebook and Netflix?” The study was written under the pretense that the tools that are used to entertain medical students are far more sophisticated than the tools that are used to teach medical students. […]

Today we’re featuring a guest post from Krystle Vermes, marketing manager at Seismic, discussing how financial enterprises and financial advisors must stay ahead of the game with clients. Seismic is a Perficient technology partner and will be joining us on May 20 at 1:00 ET for a webinar, “How to Improve Sales Performance with Next Gen […]

According to both Forrester and Gartner, the enterprise content management (ECM) market shows continued growth. So, what’s on the horizon for content management to better meet the changing demands of financial services companies? What if my marketing department could create up to 500% more sales collateral? How can regulatory compliance workflows for investment product reviews be less of a burden for our relationship […]

Healthcare is an ever-changing industry, and healthcare organizations continue to face the challenge of improving the quality of care while remaining compliant with industry standards. Depending on the diagnosis, the patient journey can include transfers between acute, post-acute, ambulatory care and home-health care organizations. As a result of these often-frequent transitions in care settings, the […]

Every day I get “targeted” emails from retailers that are designed to appeal to my personal profile and preferences. Much of the content is driven by search history, browsing patterns, shopping cart contents and the assembled profile that the retailer has created for me. Which is great in theory. I want more relevant experiences that are tailored to […]

GSA Mirroring, or GSA^n, is simply the ability to link two or more appliances together so that they share the same configuration and search index. This article is an introduction to this powerful technique that should be in every search administrator’s toolkit. The most common reason for mirroring is high availability. A mirror appliance can […]

Congratulations, you have either purchased or are interested in purchasing the Google Search Appliance.  You will soon be able to search until your heart is content.  Your friends will be jealous. Now might be a good time to think about the staff required to deploy and maintain your cool new toy investment. The Google Search Appliance, being […]

If you read Chad Johnson’s recent post, Why do I need metadata?, you may be thinking: “Metadata sounds great in theory but the level of effort is too high!” I won’t deny the value of metadata entered carefully by hand, but it can be very labor-intensive to do this for large body of content. Fortunately, with Google Search Appliance […]

by Dan Kaho Whether transitioning a site from one platform to another or starting a new project on a new platform, one commonly overlooked project phase is the creation of wireframes.  For pre-existing sites (ie – sites that are already live), wireframes are not usually a part of the project plan.  In this scenario, wireframes […]

This morning a colleague forwarded a Fast Company article entitled “The Mayo Clinic’s New Doctor is an iPhone.” The article describes a new Mayo Clinic concierge medicine via mobile device that is subscription based. For $50 per month (per household) the Mayo Clinic basically offers unlimited access to their nurse’s line powered by iPhone virtual […]

In my last post, I discussed several ways that metadata can be used in a Google Search Appliance solution.  But where does metadata come from? Let’s hold on to that question for just a second, and start with an even simpler one. What is metadata? Every record in a Google Search Appliance (such a document, a web page)  […]

According to Forrester: New regulations are driving changes through the US healthcare insurance industry. Care delivery and payment models bring new responsibilities and opportunities to impact healthcare quality and cost. This forces the businesses within this market to adopt customers-centric business practices. “2014 Technology Imperatives For US Healthcare Insurers” by Skip Snow, April 11, 2014 […]