Customer Experience + Design

It seems every company in every industry is talking about “going digital.” But, what does that really mean? At its heart, going digital is really just about relationships: relationships with customers, partners, team members, and the world at large. Since the introduction of mobile and digital technology, the ways in which we interact with others […]

A good user interface (UI) is like a vehicle. You don’t even think about it when it works correctly, but when it doesn’t, it’s a nightmare. CSS effects should make your UI smooth and effortless. In fact, here are three subtle effects you can do with CSS to improve the UI of your website: 1. […]

The IBM Script Portlet facilitates easy and rapid portlet development using HTML, JavaScript and CSS. The Script Portlet uses the JavaScript library for any client side events and does not have features such as portlet wires or portlet events for inter-portlet communication. This blog demonstrates the inter-portlet communication using public render parameters for passing dynamic data […]

It’s awards season in the tech world and IBM is leading the way in public cloud. In their most recent study of available services, Forrester ranked IBM among the leaders in the public cloud space with specific regard to empowering enterprise developers with the tools they need to build applications. In their assessment, named “The […]

I had a fun conversation recently about a patient population that is near and dear to my heart. Near because, well, I am a member of this particular patient population, and dear because, even though I grew up in San Diego, I consider myself a Cincinnatian by heart. Long live the Queen City. The conversation […]

The ushering in of autumn means pumpkin spice everything, counting down to the holiday season, and classic movies on the silver screen. While summer is full of action flicks and superheroes, the latter half of the year is a mix of horror, feel-good, and holiday movies. One such film making its debut for the fall […]

Membership in loyalty programs continues to rise, and it isn’t surprising. There are options everywhere. Sometimes all it takes is giving an email address or checking a box, and congrats – you’re a loyalty member! But even though membership is up, fewer people are actually engaging with these programs. The average person is a member of around […]

There are quite a few fallacious assumptions made in the construction of digital strategy. One of the most common ones I witness is confusion between strategy and roadmap. When I take the necessary time to review an organization’s existing digital strategy documentation, more often than not I am presented with a document that outlines an […]

For fast-growing companies looking to transform the customer service experience, the key is to help your customers – and your support agents – help themselves. Studies show that more than 70% of customers prefer self-service over contacting a support agent. So how can you give your customers a place to quickly find the answers they need from […]

IBM has brought several product innovation and advancement with advent of WebSphere Portal in web-based projects. In particular, IBM has launched a JavaScript based portlet referred as IBM Script Portlet which would facilitate easy portlet development in WebSphere Portal server. Any novice web developer with minimal web development skills like HTML, JavaScript, and CSS can […]

When it comes to digital solutions in healthcare I hear a lot about introducing a retail strategy. Sure, there is a lot to gain by peeking our heads over the fence at other industries so that we can learn and implement successfully upon the expectations our healthcare consumers have gained with their experience outside of […]

 According to Gartner, growth is the number one priority among senior-level executives in the financial services industry. How can you increase revenue? It’s not that you’re no longer concerned with the usual compliance, regulatory, and risk issues, but what is currently top of mind is how to drive growth and improve efficiencies. The Depository […]