Customer Experience + Design

Adobe Experience Manager versus Open Source: simple, right? An open source solution is free by definition, while a product that regularly leads Gartner Magic Quadrants and Forrester Waves is going to cost you millions more, right? Right? Well…no.  Not exactly. I’ve seen enough platform selection exercises and total cost of ownership (TCO) engagements over the […]

In a few of my previous blog posts (4 Ways You Can Improve The Clinical Data Review Process and Using On-demand Data With Dynamic Data Writeback In Spotfire), I discussed using Spotfire as an aid for Clinical Review of data along with supporting writeback capabilities to record the user review actions. In the next several […]

At Perficient, we believe Connected Health can transform healthcare delivery, and we have fused together powerful technology consulting, healthcare industry expertise, and insightful agency strategy and creativity to make a Connected Health project successful. We empower patients and consumers to take control of their health by giving them the tools they need to stay connected. […]

I’ve talked about Digital Asset Management (DAM) more in the past 12 months than in the past four years combined. In a way, it makes sense. Digital continues to evolve and become ever more important. Digital channels continue to proliferate. As digital channels proliferate, digital asset numbers explode.  Instead of a few thousand images, you […]

As businesses grow, the number of end users and groups in Adobe Experience Manager (AEM) tends to increase as well. I recently worked with two clients who are synchronizing users and associating users to the groups through the custom sync handlers to CRX (the content repository in AEM). Business Analysts (BA) or AEM Admins use […]

You are probably thinking, how could we possibly tie Adobe Experience Manager and Amazon Alexa together? AEM is obviously great at managing a website and delivering content to several channels, including mobile and kiosk. Amazon Echo is a voice-activated device where we can talk to Alexa and she answers back by playing music and buying doll houses. There […]

In the Age of the Customer, where everything and everyone is connected, delivering a connected service experience for your customers – from call center to the field – is an absolute must! As industries continue to face digital and technology disruption, we’re seeing that the customer experience has overtaken product and price as the true differentiator […]

Imagine if retailers want to create tailored content — with images, summaries, descriptions, sizes, pricing, and technical specifications. Creating such content takes time, and further breaking it into segments for any device may require more manual processes for each channel. With fluid experiences, it will be much easier to create this kind of customized content […]

As designers, there are a lot of things to keep in mind when creating a site that is accessible to everyone. Jesse Hausler, principal accessibility specialist at Salesforce, touched on these in his post, 7 Things Every Designer Needs to Know about Accessibility. Here are three of my favorite takeaways from his post, along with […]

The relationship that consumers hold with banks has largely been in person. Like the local doctor’s office, many look to the bank as a center of conversation, camaraderie, and commerce. If recent surveys hold however, digital transformation is set to change such long-held notions. To understand just whether digital transformation is on the mind of […]

Making Service Conversational Requires Investments in Self-Service Customers are increasingly impatient and want immediate answers to their problems or questions. Using self-service channels as a first point-of-contact is a great way for service organizations to alleviate some of the demands on your contact center while executing against the ongoing need to deliver an exceptional customer experience. However, […]

This Thursday, we kick of our 2017 webinar series on connected health. To refresh your memory, connected health is a strategic service that helps life sciences organizations improve and manage relationships with customer groups, such as patients, clinical sites, general public, external partners, and employees. Regardless of your department or role, there’s an opportunity for […]